Tuscany Ops Specialist
Backroads
Full-time
Remote friendly (France)
France, France
Who You Are:
Do you love talking to people and have a passion for travel and being active outdoors? Do you have a deep-rooted desire to help others and prepare them for a positive active travel experience of their own? Do you have great attention to detail and you’re comfortable working in a fast-paced environment? If you answered yes to these three questions, we may have an opportunity for you!
Do you love talking to people and have a passion for travel and being active outdoors? Do you have a deep-rooted desire to help others and prepare them for a positive active travel experience of their own? Do you have great attention to detail and you’re comfortable working in a fast-paced environment? If you answered yes to these three questions, we may have an opportunity for you!
As Operations Specialist you will support the Operations department by being a point person for our fleet of vans and trailers, EOSM (End of Season Maintenance), Loads, and Equipment. You will be responsible for maintaining Backroads equipment's quality, availability, reliability, and safety and a valued stakeholder in stock inventory. We are looking for somebody who will provide world-class support and service to everyone who comes through the 801 Tuscany door.
The Ops Specialist will provide outstanding support and service to all Field Staff so that they can provide Backroads’ guests with an exceptional travel experience. The ideal candidate for this role is driven to produce high quality results, is proud of their work, and truly cares about improving their work environment. This employee can work independently without much direct supervision and has the foresight to see upcoming needs and plan accordingly. This employee enjoys the camaraderie of an energetic team, understands Backroads’ mission to be the best travel company, and is motivated to do their best work, every day.
This position is based in St. Giovanni Valdarno/Italy, reporting to Tuscany Ops Assistant Manager – Massimo Zampieri . *European work permission Required. The contract is for a year-round position, salaried or hourly depending on nationality and payroll, working 40 hours/week.
Major Duties and Responsibilities:
- Meet weekly with the Operation Coordinator, the Operation Expert and the Trip Preparation specialists
- Be the point person in extensive fall and winter re-working of Vans, Bikes and Equipment (end of the season maintenance and winter bikes overhaul)
- Provide supervision and consistency for Field Staff on the warehouse floor during the spring departure season and the fall return/overhaul period.
- Oversees End Of Season Maintenance/Van Loads/Van Unloads/Vans coming through the region (Unit drives)
- Ensure unit inventories are accurate and complete, both pre-departure and at the end of season.
- Assist in the administering of a warehouse traffic schedule, moving vehicles, keeping traffic corridors clear.
- Assist Ops Assistant Manager in maintaining and acquiring needed inventory supplies.
- Assist in the packing & shipping of equipment for international distribution.
- Assist with facility issues and improvements as needed.
- Assist in the supervision and security of all Backroads tools, supplies, trailers, vans, and facilities.
- Maintain organization and cleanliness of the storage and departure areas.
- Work as a bike mechanic during the slower part of the year (bike roving, general bike repair)
- Travel to perform equipment repair and overhaul seasonally as needed.
Required Knowledge and Skills:
- Excellent written and verbal communication skills.
- Knowledge of Information Technology (computer hardware, software, internet applications)
- Working knowledge of Office 365 (for budgeting and cost-benefit analysis)
- Mechanical aptitude and experience with basic vehicle maintenance is a plus
- Solid bike mechanic skills are a big plus
- Exceptional organizational skills to keep clear track of materials and information, and strong attention to detail
- Excellent Knowledge of Italian preferred (conversant + level desired)
- Trip-leading or TPS work experience in Europe preferred. Strong interpersonal skills, teamwork, and sense of service.
- Familiarization with the Leader Manual and departmental divisions within Backroads
- Ability to work independently and as part of a team (both LD and Ops team)
- Ability to organize and prioritize numerous tasks and complete them under tight time and budget constraints
About Backroads:
At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.
Why Backroads:
At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks:
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match, flex plan, and parental leave
- Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
- Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!
- Outdoor industry discounts and deals
- Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
- Wellness programs, onsite fitness center, and regular lunchtime bike rides and workouts
Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This job is closed.