Tour Guide - BMW Zentrum

Job Description

The Tour Guide is responsible for ensuring guest satisfaction by learning and accurately delivering approved tour scripts with enthusiasm and professionalism. Tasks also include booking reservations and confidently engaging and assisting individual guests and large group needs. 

 

Job Responsibilities

• Guides patrons on tours in the production areas


• Greets guests in a courteous and professional manner


• Understands and speaks to history, knowledge, and facts about the location


• Respond to customers questions and requests


• Responsible for the safety of tour guests


• Other duties and tasks as assigned by manager

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous guest services experience required


• Demonstrates interpersonal and communication skills, both verbal and written


• Demonstrate organizational skills, accuracy, and attention to detail


• Able to stand and walk for long periods of time to conduct tours


• Experience with Living History and Cultural History presentations a plus


• Cleans and maintains tour equipment after each tour


• Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs


• Audition is required for those hired


• Must learn scripted information for the tour


• Script will be provided and will be followed for the tour 


• Training is M-F for 4 hours each day 9am - 1pm


• Once trained, guides work 4-6 hrs a day at least for 3 days per week on a rotating schedule 


• An occasional Saturday will be required for special events 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.