Requisition ID

2023-10972

# of Openings

5

Category (Portal Searching)

Hospitality/Tourism

Goldbelt TRAM is seeking knowledgeable and enthusiastic Tour Guides to lead visitors on tours of/and about both Juneau, Alaska's cultural landmarks and historic sites and Mt Roberts Alpine Loop Trail. The ideal candidate will have a passion for Alaska Native culture, history, and storytelling and be able to share their knowledge in an engaging and informative way.

NECESSARY SKILLS AND KNOWLEDGE

• Excellent communication and interpersonal skills, with the ability to engage and inform diverse groups of people.
• Strong knowledge and/or enthusiasm of Alaska Native cultural and historical significance, including the Tlingit and Haida people, and their role in Juneau's history.
• Ability to work independently and manage multiple tasks and priorities effectively.
• Knowledge of tourism industry practices and trends.

MINIMUM QUALIFICATIONS (education, experience, skills)

•  Tour Guides must have an ability to memorize historical facts while also being able to adapt to any scripted materials for each tour
• Must be service oriented 

PREFERRED QUALIFICATIONS (education, experience, skills)

• High school or GED
• Experience in a tour-related or entertainment industry desired
• Knowledge of safety and emergency procedures, including CPR and First Aid certification

WORKING CONDITIONS

The office is a non-smoking facility with designated outside-smoking areas.

• Responsible for planning and conducting tours, providing commentary on the city's Alaska Native cultural and historical significance
• Greet all guests with a smile upon arrival; maintain good energy and optimism in a fast-paced environment
• Manage the waiting list like a pro; record names and party numbers then provide an estimated waiting time
• Ensure the safety and satisfaction of tour participants
• Answers questions of groups
• Distribute brochures on establishment and the historical site to visitors
• Lead accurate, informative and fun tours
• Thank guests as they leave and invite them to return; help ensure that every guest creates a positive memory
• Other duties and tasks may be assigned