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Student Services Specialist - Travel Industry Mgmt (TIM School)

University of Hawaii
Full-time
On-site
Honolulu, Hawaii, United States


Description


Title:                                          Student Services Specialist

Position Number:                      77124

Hiring Unit:                                UH Manoa Shidler College of Business - TIM OSAS

Location:                                    Honolulu, HI

Date Posted:                              10/10/2024

Closing Date:                             11/04/2024

Band:                                          B

Salary:                                         Salary schedules and placement information

Full Time/Part Time:                   Full Time

Temporary/Permanent:              Permanent

Funding:                                      General

 

Duties and Responsibilities 

  • *Conducts group and individual academic advising sessions and workshops for TIM students on degree requirements, developing an academic plan (e.g. study abroad, internship, major/minor certificates), policies, and procedures.
  • *Provides academic advising to prospective students on admissions and degree requirements.
  • *Provides mandatory academic advising and monitors academic progress for all TIM students.
  • *Conducts preliminary and final graduation checks for students.
  • *Plans and implements programs such as retention, recruitment, study abroad, and other academic advising support programs and services.
  • *Updates academic files for all undergraduate students and assists with enrollment and student progress data as needed.
  • *Assists in the development and maintenance of program information documents for degree requirements, student recruiting, and monitoring of student progress.
  • *Establishes and maintains regular communication with undergraduate students via email and other means to facilitate access to research, scholarships, internships, employment, and other opportunities for students.
  • *Supervises the use and assignment of Manoa Peer Advisors (MPAs) and student clerical assistants.
  • *Represents TIM at recruitment events to promote the undergraduate program. Attends high school and college/career fairs and plans and coordinates high school visits to TIM.
  • *Assists with the processing of transfer credit evaluations.
  • *Provide departmental authorization for students in selected courses for registration.
  • *Assists with registration, override entries, and general student assistance during registration period
  • *Provides ongoing support to projects and/or activities assigned to the Student Services Office by the Dean's Office.
  • *Plans and implements scholarship programs for TIM students, including coordination of scholarship applications, awards; overseeing scholarship programming (e.g., promotional materials, events, community service opportunities, student development initiatives, website updates) and producing progress reports as needed.
  • Judgments are recognized as sound, accurate, and knowledgeable and are generally accepted and followed after general review.
  • Efforts have impact on direction, accomplishment of goals, and schedules of projects.
  • Work is expected to be technically thorough, creative, correct, and reliable, and result in the development of technically sound products, judgments, studies, recommendations, and documentation.
  • Recommends constructive ideas to increase the efficiency, effectiveness, and productivity within a specialty area.
  • Develops, defines, and applies new and improved techniques, strategies, and original methods to the solution of important problems in the specialty area.
  • The incumbent works independently without close supervision and performs most assignments with instructions as to the general results expected.
  • Monitors, coordinates, or directs the work of lower level personnel, clerical assistants and/or student assistants.
  • Coordinates, monitors, and/or supervises the work of clerical personnel and/or student assistants who require assistance and guidance on specific assignments.
  • Other duties as assigned.

*Denotes Essential Functions

 

Minimum Qualifications 

  • Possession of a baccalaureate degree in travel industry management, business, education, social sciences or related field and 3 year(s) of progressively responsible professional experience with responsibilities for advising in academic or student affairs; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. 
  • Considerable working knowledge of principles, practices and techniques in the area of student academic services as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts, principles and methodologies.
  • Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with student academic services.  
  • Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative and timely manner.
  • Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
  • Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
  • Demonstrated ability to operate a personal computer and apply word processing software.  
  • For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Desirable Qualifications (if applicable)

  • Master's degree in travel industry management, business, education, social sciences, or related field. 
  • Knowledge of UHM programs, procedures and policies, especially as they relate to academic advising and student services.
  • Familiarity with the TIM undergraduate program and curricula.
  • Experience working in a higher education academic setting.
  • Experience/knowledge of advising students.
  • Demonstrated ability to work as part of a team in a fast-paced work environment.

 

To Apply:          

Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents. Applicant must submit the following:

 

  1. Cover letter itemizing how you meet each of the minimum qualifications, any desirable qualifications (as applicable), and reason for apply for this position.
  2. Names and contact information (including email addresses) of at least three (3) professional references.
  3. Current resume.
  4. Official transcripts or equivalent documents directly from the institution of highest educational level relevant to job sought (transcript copies are acceptable but official originals are required upon hire).

Note: If you have not applied for a position before using NeoGov, you will need to create an account.

 

Inquiries:   Robin Hadwick, hadwick@hawaii.edu


EEO/AA, Clery Act, ADA


The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.  For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/.
 
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.
 
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.
 
In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.
 
Accommodation Request:  The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA).  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly.  Determination on requests for reasonable accommodation will be made on a case-by-case basis.  For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/



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