Sr. Director, ACS Operations & Planning

Why Work for Frontier Airlines?   

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.   

What We Stand For  

Low Fares Done Right is our mission and we strive to bring it to life every day.  Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.  

Work Perks    

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too:  

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are       

Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).        

* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.    

What Will You Be Doing?

The Sr. Director, ACS Operations & Planning, reporting to the Vice President, Airport Customer Service (ACS), is the key operational leader governing the customer experience at Frontier airport locations.  The Sr Director is responsible for the overall leadership of station management, departmental training and standards, customer experience and airport operations personnel.  The work includes providing direction, training, team building, leadership development, counseling, and communication focusing on the internal customer, the external customer and operational performance such as on-time performance, baggage handling, international operations, safety, and security. 

Essential Functions

• Leadership and Development
• Provide professional, role model-type leadership within the department and throughout the airline while ensuring that all actions and results support the organization’s vision.
• Assist with goal setting, planning, budgeting, scheduling, training curricula development and delivery, providing feedback, hiring, and establishing the vision for Frontier’s airport operations personnel.
• Work to further develop those in leadership positions to prepare them for positions of increasing scope and responsibility.
• Training and Policies & Procedures
• Be a champion for training development, training delivery, departmental (airport) standardization, and policies & procedures creation.
• Communication
• Establish strong communication channels with all direct reports, managers and individual contributors as well as other departments.  Be a willing, motivational, and enthusiastic communicator with individuals and groups, small and large, throughout the airline.
• Cultivate a vested interest in the success of peers and their operation.
• Initiative
• Adept at strategizing for the long term, while keeping an eye on day-to-day activities
• Act in a proactive manner to identify and address operational problems.
• Develop and implement new and better ways of doing business.
• Technical functions
• Be an advocate for technology and enhancing work processes. 
• In coordination with the Directors of Safety and Security - interact with the TSA and FAA to ensure airport customer service operations follow all applicable regulations.
• Recognition and participation
• Implement measurements and reports that can provide feedback to employees on their performance.  Seek face-to-face opportunities to recognize exceptional individual and group performance.
• Structure
• Provide guidance, input and opinion as policies and procedures are created to give work instruction to employees, and structure is refined in the Airport Customer Service department.
• Financial and operational accountability
• Act in a manner that exemplifies fiduciary responsibility over all areas of responsibility
• Set high standards and ensure accountability for safety, employee satisfaction, customer service, operational excellence, and fiscal performance.
• Operationally accountable for on-time performance, safety, baggage performance and other measurements. Assist in the development and management of the approved budgets for the fiscal year..
• Liaison
• Represent Frontier Airlines with integrity, honesty, and openness in all dealings with government, regulatory agencies, airport authorities and vendors.

 Other Functions

• Assist other departments, as requested, with planning, training, policies, etc. to ensure airport Customer Service standards are maintained or exceeded.
• Serve as integral member of a team that will lead F9 as it transforms into an airline that is recognized by its customers and the industry for operational excellence.
• Interpret F9 Airport Customer Service policies and be responsible for their proper implementation as well as approving any exceptions on a case-by-case basis.

 Qualifications

• 8 – 10 years of managerial experience in a similar corporate work environment
• Bachelor’s Degree or equivalent work experience required; Master’s Degree preferred
• Prior airline work experience required
• Prior large multifunction budget preparation experience
• Experience with labor relations and union avoidance plans

Knowledge, Skills and Abilities

• Expert-level understanding of large- and small-scale airport operations
• Adept at recognizing and fostering leadership qualities in subordinates
• Ability to create workforce planning models
• Ability to serve as a model for leaders and front-line personnel
• Able to solve problems quickly and appropriately especially in difficult passenger situations
• Excellent planning and time management skills
• Excellent verbal communications skills
• High level of initiative, strong team-building skills, excellent communication and presentation skills
• Expert-level understanding of airport station management responsibilities.
• Skilled in interpersonal communication, facilitation, leadership, delegation, dealing with multiple priorities, collaboration, critical thinking and problem-solving.
• Ability to identify operational gaps/inefficiencies and to work collaboratively to create viable solutions

 Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer 

Work Environment

Typical office environment, adequately heated and cooled

 Work Location

Denver, CO location preferred, Frontier ‘Focus City’ location required (e.g. Atlanta, GA; Dallas, TX; Denver, CO; Las Vegas, NV; Orlando, FL; Philadelphia, PA; Phoenix, AZ)

 Occasional overnight travel to Denver, CO will be expected 

Physical Effort

Generally, not required.

Supervision Received

Consultant to Management:  The incumbent exercises wide latitude in determining objectives and approaches to critical assignments.

 Positions Supervised

Director, Regional ACS (2)

Director, ACS Training & Standards

Manager, ACS Data & Analytics

Base Salary Range: $151,824 - $201,520 + short and long term incentive. Please note: this role will close on or before 12/31/24 

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace.  All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP).  Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.