Sports Basement Outdoors (SBO) Assistant Manager
(Level 3)
Reports to: Manager, Senior Manager, Program Director.
Supervises: Assigned SBO Leads, Staff, and contractors.
Compensation: $22-$26, non-exempt position. Specific starting wages are dependent on location and experience.
Do you love the Outdoors and enjoy organizing trips? Sports Basement Outdoors (Sports Basement's outdoor adventure program) is looking for a dynamic and organized individual to join our team as an Assistant Manager. This position requires attention to detail, a talent for engaging with people and a dedication to delivering exceptional customer service. The ability to work independently, planning, problem solving and strong communication skills are all necessary for the success of this role. This is a full-time role. The ideal candidate is someone with a flexible schedule who can work weekends/holidays when necessary, but will particularly be needed on Fridays and Saturdays during ski season. This role is often on-call on weekends or in the field. Applicants should live in the Bay Area, preferably the South Bay. Please check out www.sportsbasement.com/sbo for more information on services provided.
Key Responsibilities:
Assist the Program Manager in planning, organizing, preparing, and executing outdoor activities and events like overnight trips, classes, and our very popular Ski Buses.
Coordinate with departments inside of Sports Basement and with outside partners to ensure seamless operation of the outdoor programs, including scheduling, logistics, inventory, and equipment coordination.
Assist in overseeing the operational needs of the SBOutdoors program (including but not limited to insurance, safety compliance, and maintenance of SOPs).
Maintain accurate records and documentation related to program activities.
Assist with the recruitment, scheduling and supervision of assigned leads, staff, and contractors to ensure seamless trips.
Interact with customers to provide guidance, answer questions, and ensure a positive experience.
Eloquently address and resolve customer service complaints.
Support marketing efforts by promoting outdoor programs through various channels, including social media and in-store signage.
Compensation & benefits:
Sports Basement offers a fun, challenging work environment that allows you to share your love of the outdoors with customers and co-workers. We’re an entrepreneurial company with plenty of ways to grow and build a career.
Compensation: $22-$25, non-exempt position. Specific starting wages are dependent on location and experience. Plus 0-25% annual profit-sharing bonus and benefits (see below).
We also provide an outstanding list of benefits to staff so they can lead healthy, active, fun lives:
Full health, dental, and optical coverage (full-time staff)
Participation in our profit-sharing bonus pool (full-time staff)
40% off our already low prices… for life (you keep your employee discount when you work more than a year full-time and leave in good standing)
A kitchen fully stocked with free, tasty, healthy food for breakfast, lunch, and/or dinner
Free airline miles program
Free skiing, camping, and biking trips with our “Out of the Basement” program
Free use of our rental gear (subject to some guidelines)
Up to $1,000 per year in event, ski pass, and race fee reimbursements
401(k) plan
Free Long Term Disability insurance (full-time staff)
Requirements:
Strong organizational skills with the ability to oversee and keep track of multiple operations.
Excellent interpersonal skills with a demonstrated ability to engage and connect with people.
Positive attitude and enthusiasm for outdoor activities and adventure.
Proven problem-solving skills and the ability to think quickly on your feet.
Attention to detail and a commitment to delivering high-quality experiences for customers.
Weekend and holiday availability.
Access to a car is strongly recommended.
Excellent verbal and written communication skills.
Proficient in Google suite tools like Google sheets, Drive, and Docs
Knowledgeable with social media like IG, Facebook, etc.
Previous experience with XOLA, Shopify and Adobe creative suite is a plus.
Wilderness First Aid certification or Wilderness First Responder, CPR, CA Food Handler's Permit, and LNT certifications are a plus.
How to apply:
Please ensure you have read through this post entirely as this is a unique role in our Outdoor Adventure Guide Program.
Upload your resume and cover letter in the application and please address the following questions in your Cover Letter.
Cover Letter Questions:
Why do you want to be the SBO Assistant Manager?
What makes you an outstanding candidate?
What are some ideas you have to grow SBO?