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Solutions Engineer

Rocket Rez
Full-time
Remote
United States
RocketRez is a Series B venture-backed company offering an all-in-one cloud platform behind some of the fastest growing tours & attractions. Our platform connects data from every facet of our customers’ businesses to help them manage their revenue like never before. If you’re passionate about people, technology solutions, travel, and ideally exciting attractions, this just may be the career opportunity for you!

We are looking for a Solutions Engineer to be part of the sales team. In this role you will provide customized software solutions to our clients. You will be responsible for understanding client requirements, designing, documenting, and demoing solutions to ensure successful client implementations. You will be responsible for ensuring that RocketRez products are presented accurately and that our value proposition is articulated effectively throughout the sales cycle. The mission is to demonstrate how RocketRez's products interact with our customers using creative storytelling.


Core Responsibilities
  • Work closely with sales and technical teams to understand client requirements and design customized software solutions.
  • Provide technical expertise during the pre-sales process, including product demonstrations, technical discussions, and solution design.
  • Collaborate with the product team to develop and implement new features and functionality to meet client needs.
  • Lead technical discussions with potential and existing customers to understand their business requirements and demonstrate the value of our platform.
  • Customize and integrate RocketRez’s platform with customer's existing systems or third-party solutions, including payment gateways, marketing automation tools, and CRM systems.
  • Act as a technical advisor to customers, providing guidance on how to best leverage the platform to achieve their business objectives.
  • Collaborate with cross-functional teams to develop and deliver custom solutions, including product management, engineering, and support.
  • Develop and maintain technical documentation, such as API guides and integration manuals, to support customers in using our platform.
  • Participate in pre-sales activities, such as technical demonstrations and proof of concepts, to win new business and expand our customer base.
  • Provide feedback to the product team on product roadmap and feature development based on customer needs and market trends.
  • Travel for tradeshows and prospective client meetings. Travel is usually only a couple of times a year but can fluctuate based on business needs.

Key Qualifications
  • Bachelor's degree in computer science, engineering, or a related field.
  • 3+ years of experience in a technical role, such as software engineering or technical consulting.
  • Strong technical skills, including experience with software development, databases, and API integration.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Experience working with cross-functional teams; specifically, with technical teams (Product, Sales, Marketing and Customer Success)
  • Some sales experience as you will be working with Account Executives to drive opportunities forward.
  • Strong problem-solving skills and the ability to think creatively to develop solutions.
  • Experience working with clients in the tourism or attractions industry is a plus.
  • Ability to work independently and manage multiple projects simultaneously.

Benefits:
  • Health, vision and dental benefits.
  • Unlimited PTO.
  • Opportunities for growth and career development.
  • Collaborative and innovative work environment.
  • Flexible work schedule.

About RocketRez

RocketRez is a global technology company providing all-in-one-solutions for the Travel, Tour, and Attractions industry. With clients ranging from Ferry and Passenger Vessels to Zoos, Aquariums, and other tourist attractions, we are a market leader in timed ticketing, point-of-sale, inventory management and scheduling.

Our customizable platform accommodates seat assignments, social distancing, touchless ticketing, and timed entry. Our customers love the product because no other company provides a solution as robust and innovative as RocketRez’s.

As a culture, we value people above all – from our employees to our customers to our business partners. If you have an entrepreneurial mindset, value intellectual curiosity, excellence, and want to be part of a collaborative team, we are the place for you!

RocketRez’s core values serve as our guiding principles as a partner to our customers, as an employer to our employees, and as a member of our communities.


Authentic Integrity. We commit to behaving with sincerity, transparency, and honesty in all our interactions, staying true to our values and principles, and building strong, lasting relationships based on mutual trust and respect.

Excellence. We take both individual and corporate ownership of our work and deliver on project success.

Humble Experts. As experts in our field, we embody competence and skill, while upholding the values of respect, truthfulness, and confidence. We remain humble and never allow arrogance to overshadow our expertise.

Curious. We have an insatiable desire to seek out knowledge, experiment with new approaches, and innovate in our work.

Partner Focused. We believe in the power of partnerships. They provide a solid foundation for mutual success and growth where needs are met, and healthy collaboration is possible.


RocketRez is an Equal Opportunity Employer and do not discriminate against applicants or candidates based on any prohibited ground of discrimination. We are committed to providing reasonable accommodation for qualified individuals, and if you need assistance or an accommodation during the recruitment process, don’t hesitate to advise. With an equal opportunity focus, we encourage any and all applicants interested in an open role at RocketRez to apply regardless of satisfying every bullet point listed in a posting!

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