Seasonal Tune and Rental Technician - Full-Time

 Please read the entire job description carefully, as it contains important information about the application process that candidates need to know. 

Summary: 

Next Adventure surrounds itself with employees who are passionate about the outdoors and want to make a positive impact in the company every day. The role of every Technician is to promote our mission:

Inform. Outfit. Excite.

Technicians are Next Adventure’s jacks of all trades and aspiring masters of the Tune Shop. Technicians are required to maintain the rental shop process, be knowledgeable about all rental equipment we offer, have outstanding customer service, be able to work efficiently, have great attention to detail and be able to do basic tune services.

 ***This position is designated as a seasonal role, starting on October 15, 2024, and ending on March 1, 2025, with flexibility for the start date or extension based on performance and individual circumstances. 

Please note that due to the high demand during the holiday season, no time off requests will be approved from December 1st, 2024 - January 15th, 2025. We appreciate your understanding and flexibility as we work to meet the needs of our customers during this critical time.  

Job Responsibilities:

• Provide excellent customer service, every shift, every opportunity. Next Adventure has built a reputation for having friendly, honest and knowledgeable staff that is always willing to help guide customers through one of the best rental experiences. 
• All Technicians must develop their own personal and effective approach to recommending appropriate tune services and rental items. 
• Gain the required product knowledge to answer any question that makes its way into the rental and tune shop. 
• Technicians are expected to have effective written and verbal communication skills and use established communication systems to their fullest.  
• Be a positive part of the team. The rental and tune shop is a fast paced environment that can only function with a cohesive team.  
• Maintain the organization and processes of the rental and tune departments. 
• Be able to correctly rent any equipment that is provided by Next Adventures robust fleet. 
• Have a basic knowledge of how to operate 
• Technicians are required to perform basic tune shop skills: correctly filling out forms, waxes, edges, ski binding Test/Adjust, snowboard/splitboard binding mounts, and rental fleet repairs.  
• Techs will be expected to complete daily shop duties and be accountable for keeping the store clean and organized. 
• Have a basic knowledge of how to operate Retail Pro: Inventory searches, cash register duties, creating customer profiles, and tag printing. 
• Have basic ski/snowboard boot fitting skills: must be able to measure/read mondo point, read last, shell fit, size boots properly, and know when to ask for help. 
• Be able to operate equipment properly and follow safety protocols. 

Qualifications: 

• Previous experience working in a tune/rental shop is preferred but we are willing to train the right candidate. 
• Previous customer service experience in the outdoor industry (preferred). 
• Ability to work under pressure while meeting tight deadlines. 
• Previous experience working with a team. 
• Ability to talk about general ski, snowboard, mountaineering, and other pertinent rental inventory nomenclature.  
• Ability to assess ski and snowboard damage and provide recommendations to repair. 
• Light to moderate lifting, with reasonable accommodation. 
• Standing for long periods of time. 
• Willing to use rental/tune shop machinery. 
• Basic math skills. 
• Availability to work a flexible schedule, including evenings, weekends, and holidays. 
• Proficient with, or a quick study on, Microsoft, Google and internal software applications. 

Key Competencies: 

• Customer Focus- Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Teamwork- Cooperating with others to meet objectives.
• Flexibility- Readily modifying, responding and adapting to change with minimal resistance.
• Continuous Learning- Taking initiative to regularly learn new concepts, technologies and/or methods.
• Planning and Organizing- Establishing courses of action to ensure that work is completed effectively and on time.

Hiring Process at Next Adventure - What to Expect:

• At Next Adventure, our primary objective is to hire the most qualified candidates and ensure their long-term success within our organization. We place great value in our hiring process, and we ask that all applicants submit a cover letter with their resume. We appreciate the time and effort that goes into submitting an application, please be assured that we will respond to all applications within 1-2 weeks, and we will maintain open communication with our applicants throughout the process. 
• We use a generic email account to communicate with applicants, and sometimes our emails may end up in your spam or promotions folder. Please ensure that you check these folders for any correspondence from Next Adventure. To streamline our communication process, we highly recommend opting-in for text messages, as this will allow for quick questions and reminders about interviews. 
• At Next Adventure, we take a personal interest in every applicant, and we read each resume and cover letter carefully. We value creativity, initiative, and a passion for the industry. Our goal is to hire the best candidates and retain them for the long-term, and we believe that this process begins with a strong application and a commitment to kaizen. 

Next Adventure provides the following benefits to full-time (FT) employees:

• Group health, dental, and vision insurance - Aetna & Principal  
• Short-term disability  
• Voluntary life insurance, and 25,000 basic life insurance  
• OregonSaves Retirement plan  
• Vacation up to 4 weeks, based on position and years of service. 2 week sabbatical added after 10 years.  

Next Adventure provides additional perks to any employee as follows:

• Employee discount: Max 35%  
• Free Demos & Rentals 
• Circuit Bouldering Gym Daily Passes
• The Source Climbing Gym Daily Passes 
• Membership discounts at Movement and PRG 
• Access to Industry Pro Deals on products, events, lift tickets, and more