Sales & Events Manager
Position Description
As the Sales & Event Manager for Alyeska Resort, you will be the key contact for clients booking short-term meetings within 60 days or with 30 rooms or less. You will be responsible for responding to inquiries within 2 hours of receipt or request and taking the booking through to its completion. You will process all details of an event, including but not limited to building room blocks, establishing a form of payment, and timely and thorough follow-up with the client upon completion of the event to build customer loyalty and secure future business with Alyeska Resort
Position Responsibilities
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Collaborate with the Director of Events & Partnerships and Director of Sales, Resorts to create strategies and tactics to increase catering and guestroom revenue in need times.
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Yield guestroom rates, meeting space, and catering revenue to optimize hotel revenues.
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Achieve a target of 50% conversion ratio on all incoming inquiries.
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Exceed all booking targets and revenue goals.
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Accuracy of information input into Opera S&C will ensure detailed follow up notes and traces for further client contact through e-marketing, calls, and hotel events.
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Connect with clients through conversation and active listening, you must be able to understand, act on, and follow-up on requests made by customers. Once the function is complete, a follow up call to ensure client satisfaction and request for future business is critical.
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Conduit and Liaison working on behalf of the customer to ensure all needs are met by communicating to the operations team the details of the event and room block, also working with accounting to ensure all appropriate billing and credit details are accommodated.
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Actively seek feedback on your performance from the Director of Events & Partnerships and Director of Sales, Resorts; your Manager will be able to provide you with the coaching and mentoring you need to be successful and progress your career.
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Act with resiliency and look inwardly for solutions when under stress; displaying a positive can-do attitude at all times.
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Contribute as an engaged leader by participation in meetings, community gatherings, special events, social committees, and surveys throughout the year.
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Be empowered to develop and maintain positive working relationships and communication with all Stakeholders; supporting the organization to reach its goals.
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Celebrate successes and publicly recognize the contributions of team members.
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Behave in a manner that is aligned with the Organization’s Core Values, understanding that you, as a team member, are held to a high standard by all stakeholders.
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Other duties as assigned.
Essential Skills and Experience
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Bachelor's degree in business administration, Marketing, Hospitality, Tourism or equivalent; MBA a plus.
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2 years’ experience in event management, food and beverage, sales and marketing, or related professional area and preferably in Hotel/Resort industry or related business; ski industry experience preferred
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Advanced computer proficiency, including Microsoft Office Programs; experience with OEPRA a plus.
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Strong understanding of sales with an ability to plan and execute events with attention to detail.
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Ability to multi-task and handle multiple priorities effectively.
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Excellent presentation and communication skills.
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Ability to maintain knowledge of policies and market trends of the Resort and travel industry.
Why Alyeska?
Alyeska Resort is a 299 room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:
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Vision, Dental, and Medical Insurance for regular full-time employees
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Paid holiday and paid time off (Vacation and Personal)
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Free Season Pass for employees and qualified dependents
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Roth 401(k) and 401(k) Retirement Savings Plan
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Discounts for rooms at The Hotel Alyeska and affiliate hotels
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Discounts in Resort restaurants, shops, and Nordic Spa
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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This position will be based in a fast-paced office environment. It will demand the ability to multi-task and keep organized with the main focus being on incoming calls. Booking room blocks of 45 rooms or less on peak, plus any catering requirements, will be the main priority.
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Office Hours will be Monday to Friday approximately 8:30 am – 5 pm
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Attend any social function or meeting to meet with the convenor and ensure a smooth event
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Achieve group rooms and catering revenue targets as determined by the annual budget
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Attend all Event Order and F&B Meetings.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.