Retail and Sales Attendant

Gordon River Cruises offers the opportunity to experience the UNESCO Tasmanian Wilderness World Heritage Area from the water. Guests are invited to explore the wilderness of the West Coast as they cruise up the Gordon River and take a walk through the temperate rainforest of the Franklin - Gordon Wild Rivers National Park. Our two vessels have been purpose-built with the local environment and outstanding guest experience in mind. Spirit of the Wild, a new Gordon River Cruises vessel features an Australian first: quiet cruising in World Heritage wilderness.

Gordon River Cruises operate under the NRMA Group, one of Australia’s most iconic and trusted brands, that is proudly member-owned. 

• Staff accommodation and meals package available

What you’ll do:

We are seeking a vibrant and experienced Retail and Sales Attendant to join our team in this casual position. During peak season, this role offers approximately 20+ hours per week. Our ideal candidate will be able to commit through to the end of April or longer-term.

Our retail and sales team are the beginning of an exceptional guest experience, offering assistance, making and confirming reservations and promoting additional products and services. On a daily basis you will:

• Check booking availability, make reservations and ticketing.
• Answer phone and email enquires promptly and professionally.
• Assist in the retail space by cleaning, restocking or sales of product.

What you’ll bring:  

• Demonstrated passion to work in a high achievement, sales focused and outcome driven team
• Proven ability to provide guests with an exceptional service experience
• Ability to engage guests in conversations that build genuine connections
• Experience in developing a sound knowledge of a broad range of products and local experiences
• Highly developed communication and interpersonal skills with the ability to interact with people at all levels
• Highly developed computer literacy, particularly with common office applications
• Ability to achieve outcomes with minimal direct supervision
• Experience with ticketing systems - Customlink is highly desirable
• Flexible attitude to work hours over a 7 day roster, including weekends and public holidays

What’s in it for you?

At Gordon River Cruises our benefits include more than just great discounts. Here's a taste of what you can expect:

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Our reward and recognition program 'My Thanks'
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

Know you belong:

At Gordon River Cruises we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA are subject to mandatory pre-employment checks.