Retail and Rental Shop Associate

Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent—and we’re revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.

We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big Hearted - Passion, Caring & Warm, Joyful, Generous

Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback

Who Picks Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions: 

• Powder Mountain Season Pass
• Powder Mountain Season Pass for Spouse & Dependents - For Qualifying Employees
• Buddy Passes
• UTA Ski Bus Pass & Employee Shuttle
• Powder Mountain Retail/Rental & F&B Facility Discount
• Access to Expertvoice.com & Outdoordly.com and other partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-Site Gourmet Employee Meals
• Employee Assistance Program
• Discounts Lift Tickets to ISAA Resorts

Job Title: Powder Haven Retail and Rental Shop Associate

Status: Full-Time, Seasonal, Non-Exempt Hourly

Reporting To: Manager of Powder Mountain Retail & Rental Department

Job Description:

Powder Haven, Powder Mountain’s private community is looking for polished, customer centric, retail/rental associates. At Powder Haven we are offering an unparalleled guest experience. Only candidates with guest facing and hospitality experience will be considered. 

Retail Associate Role Responsibilities:

• Welcome guests and create an inviting environment in the retail location.
• Maintain a clean, organized, and well stocked retail floor.
• Be able operate point-of-sale (Shopify) machine, and conduct cash transactions.
• Basic knowledge ski/snowboard gear. 
• Open and close retail location, as well as point-of-sale machine.
• Basic knowledge of winter clothing, equipment, and be able to offer appropriate gear for current weather conditions.
• In-depth knowledge of Powder Mountain and Powder Haven terrain and advise on suitable terrain for an exceptional guest experience.
• Collaborate with Powder Haven staff ensuring an ultimate guest experience.
• Communicate with Manager/Team Leader on inventory levels.
• Obtain and maintain applicable alpine binding certifications.
• Fit guests into appropriately sized boots and skis/snowboards.
• Inspect rental assets for visible damage and report issues to Management. 
• Become proficient in use of our rental tech station and POS software.
• Other duties as assigned.

Qualifications Requirements:

• 18 years of age, or older
• HS Diploma – required.
• Read, learn, and embody the teachings and principals from the book “Unreasonable      Hospitality” by Will Guidara
• Must adhere to Powder Haven’s appearance guidelines.
• Acquire binding certifications and follow on training as required. – Rental Specific.
• Minimum of 1 year retail sales experience preferrable in outdoor industry equipment.
• Basic knowledge of snow helmets, gloves and goggles, ability to explain features.
• Ability to operate POS sales machine.
• Able to work with the discerning guests in a friendly, courteous, respectful manner.
• Able to handle heavy customer demand for extended periods of time.
• Be resourceful and thinking one-step-ahead of the needs of our guests.
• Reliable transportation, or commitment to using UTA. Ability to work weekends, holiday, evenings, on-call, occasional overtime.