Reservations Agents

Located just six miles from Walt Disney World® Theme Parks, The Grove Resort & Water Park Orlando puts Orlando’s world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World® Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for all resort guests. Our property also boasts a 6,000-square-foot meeting space and a variety of dining options to suit every preference. Valencia Restaurant provides picturesque poolside dining with offerings for breakfast, lunch, and dinner. The outdoor Longboard Restaurant is situated at the water park, while Alfresco Market serves as a coffee shop and apparel store.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country.  We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

In this role, you'll warmly welcome our guests and provide exceptional service throughout their booking experience. You and the entire reservations team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests inquire about a stay. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions: 

• Deliver unparalleled service, courtesy, and care to our guests


• Respond promptly and effectively to guest questions and requests


• Answer incoming phone calls with promptness and professionalism


• Excel at multitasking in a dynamic environment


• provide guests with accurate information about the hotel, facilities, property features and benefits, systems, processes, sales techniques, special promotions, and local area attractions.


• Participate in and comply with all training and reservation programs, such as upselling and cross-selling, to maximize revenues.

Physical Demands: 

• Ability to lift, carry, push or pull 10 lbs


• Ability to sit and work in confined spaces throughout the shift on a computer and phone.

Qualifications:

Education:

• High school diploma or its equivalent

 Experience:  

• One year of Front Desk experience in hotels preferred.


• Previous training or experience with maintaining professional and friendly phone etiquette and customer service.


• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel


• Previous experience with hotel PMS systems a plus. Examples: Springer Miller Systems (SMS), Hotsos, Reveinate.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans