Processes reservation requests from clients as per the hotel's requirements.
Know the type of rooms available, their location, and their layout.
Handles daily correspondence.
Take calls to assist client needs with reservations including modifications and cancellations.
To maximize revenue via up-selling.
To deal with calls and email inquiries.
To accurately file all information regarding reservations and past bookings.
To post advanced deposits to individual reservations and do a deposit audit.
When requested send confirmation of reservations.
To do the correspondence for the following day’s bookings to adhere to the checklist and ensure complete accuracy.
Qualifications for a reservations Executive
Must possess professional telephone etiquette and have an excellent command of the English language
Must be able to analyze client situations and make suggestions.
Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management, and team members producing reports.
Relevant qualification, preferably a College/University degree in Tourism.
Able to work rapidly and accurately.
Articulate communication, both written and verbal.