Reservations Agent

Role:- Reservation Executive

location:- Jaipur

Company:- Moustache Escapes

Experience:- 0-1 year

Roles and Responsibility :

Help guests to identify their ideal travel plans based on their interests and requirements.

Study and assimilate all information regarding travel destinations such as prices, weather, language, activities, etc.

Provide end-to-end service while organizing a trip from reserving the accommodation, and creating the itinerary.

Provide all relevant and essential information to the Guests regarding their travel.

Sell the appropriate experience to the Guests.

Negotiate any customizations or modifications requested and accommodate to the best level possible.

Resolve any problem that arises regarding the trip for the Guests.

Regularly update a database containing Guest details and their travel information.

Reach the sales and revenue targets.

Take advances/refunds from/to the guests against the bookings done.

Regularly maintain a good relationship with our guests.

Ability to handle rejection and stress in soliciting customers.

Requirements:

Bachelor's degree in travel and tourism, hospitality business, or relevant fields.

Prior experience as a travel agent or an avid traveler is a bonus (1 year or more).

Basic knowledge of traveling software and procedures.

Basic computer skills and software like MS Office.

Multilingualism is an advantage.

Excellent communication, people skills, and problem-solving skills.

Efficient negotiation and sales skills.