Reservations Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites.

We are the world’s leading operator of luxury hotels and resorts currently managing more than 120 properties worldwide.

Four Seasons Hotel Prague is looking for a talented Reservations Agent to join our creative and dynamic Sales and Marketing team.

About the Job

Your role will be to assist Four Seasons customers in the planning and booking aspect of their vacation, stay or visit. You will support guests/Travel agents/3rd parties on the phone, via email, online or combination of all. You will answer customers’ questions, make accommodation suggestions and book rooms, restaurant tables and spa treatments.

About You

• Record all reservations neatly and accurately on prescribed forms.
• Understand availability and have extended knowledge about product (room types with their layout, rates, amenities, services etc.), CottoCrudo restaurant and AVA spa offer.
• Listen and communicate effectively and use selling strategies to close sales.
• Focus on the needs of the customer and be sensitive and accommodating to their requests.
• Update guest history, travel agency/company records on a regular basis.
• Handle problem calls promptly and efficiently.
• Manage time effectively, accordingly handle multiple tasks simultaneously, work under pressure.

Qualifications in detail:

• Previous experience in a hotel or guest facing luxury environment is a plus.
• Positive attitude, creativity, resourcefulness, detail-orientation, service-oriented mindset.
• Outstanding communications skills and command of the English language are essential. Czech or any other language is an advantage but not mandatory.
• Flexible schedule with the ability to work all types of shifts, weekends and holidays.
• Working computer skills and knowledge including but not limited to Excel, Word, Internet and Opera.
• Must have EU work authorization.

What to Expect

This position is offered for a definite period of time of 12 months with a possible unlimited extension based on your performance. Your trial period will be 3 months. Feedback is a key; therefore, you will be asked to give your feedback on regular basis and you will also have an informal chat with your manager and trainer.

FS Prague People value a culture of unique personal contribution and strive for the excellence. We value an open and transparent communication and working in a psychologically safe environment. We enjoy the common goal to make us always better and stronger. And we love to have fun together.

We want people engaged, committed with a creative and open mindset and a strong sense of responsibility. We want people who enjoy to serve the others.

We hire for the attitude not for the skills.

Benefits Include

• Passionate team with lots of fun
• Competitive remuneration
• Excellent Training and Development opportunities
• Discover the world with attractive employee rates at Four Seasons Hotels worldwide
• Complimentary Employee Meals and laundry/dry cleaning
• Employee benefit cafeteria system

Jobs at Four Seasons LTD