Reservations Agent

Responsibilities

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability


• Ensure clients’ satisfaction and adherence to Emirates Palace Mandarin Oriental service standards


• Follow internal credit policy


• Follow up on lost business and bring information about them to the knowledge of the department superiors


• Spot-check reservations made the previous day and check all VIP arrivals


• Test calls LQA / IFH results > 85%


• Follow the internal up-sell program for Reservations department

Key Competencies and Qualifications

• Diploma in Hospitality Management or equivalent


• Minimum one year working experience in the luxury hotel industry in the same role


• Guest focused


• A team player who delivers at his/her best


• Trustworthy and responsible


• Composed and able to handle pressure


• Attention to detail 


• Excellent communication in English both oral and writing, Russian language will be an advantage