Repair Technician

The Repair Technician is responsible for providing time sensitive and cost efficient repair and refurbishment services for  all used product – both customer repairs and product to be sold for company owned online channels. This role serves as a  Subject Matter Expert (SME) on multiple generations of product design 

This is a Summer seasonal, full-time position from April-October, and is located at our warranty and repair center here in beautiful Steamboat Springs, CO.

 Essential Duties/Responsibilities: 

• Complete poleset, zipper and sewing repairs  

• Log Repair status for cases in Net Suite  

• Gear testing  

• Inspect product to identify needed repairs – for customer owned product and used product to be sold  • Prototype alterations for R&D  

• Serve as Subject Matter Expert (SME) on multiple generations of product design  

• Be familiar with Big Agnes Warranty Repair and Replacement policies and processes to advise Big Agnes customers  on placing online claims and following up with solutions.  

• Support Receiving in Customer product as needed  

• Assist with harvesting projects to support the repair supplies inventory 

• Other special projects related to Big Agnes Service, Sales, and Marketing as needed  

• Keep inventory and order repair equipment as needed  

• Bachelor’s degree desired  

• 2+ years Customer Service in the Outdoor Industry  

• Ability to collaborate and support team goals  

• Excellent written and verbal communication skills  

• Development of strong and efficient user knowledge in NetSuite, Microsoft Outlook, Microsoft Excel, Microsoft  WORD, Fedex Shipping Manager, Google docs, outdoor industry brand sites including www.bigagnes.com  

• Ability to lift 50 pounds  

• Ability to sit for long periods of time (90% day)  

• Ability to maintain a good sense of humor and calm under pressure  

• Technical Sewing and Repair Skills  

• Avid backpacker  

• Aptitude for mechanical repairs  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or  responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time  with or without notice.

Position Type: Non-Exempt/Hourly Reports to: Warranty Manager

To apply, please send a resume and cover letter to jobs@bigagnes.com

👉 Please reference you found the job on GetOutdoorJobs.com, this helps us get more companies to post here, thanks!