Operations Manager

Company Description

• Travel to the Parks & Resorts in your portfolio (predominately Victoria) will be required as part of this role.
• We’re looking for the right fit for our team and are flexible as to the candidates location
• We know life isn't just about work. That's why this is a hybrid role - to help you find the right balance.

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery. 

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature. 

Job Description

What you will do:

Reporting to the Regional Director of Operations, you will work closely with each Park Manager within your regional portfolio, to ensure an effective delivery of day to day operations including quality assurance and continuous improvement.

The support you provide to your Park Managers will enable a culture and standard of exceptional customer service, presentation and cleanliness of facilities to maximise positive customer feedback and ensure compliance with contractual requirements, NRMA Parks and Resorts Policies, Procedures, Standards and Operational Plans. 

You will also be responsible for managing key client portfolios and financial management, including cost reduction strategies at an operational level. 

The role will involve travel to the Parks & Resorts in your portfolio (predominately Victoria). When not travelling, we offer hybrid work arrangements with the flexibility to work from a nearby Park, NRMA office or home as agreed and required for the role.

What you will bring:

• Proven leadership/management/operations experience
• Quality assurance and continuous improvement experience in business operations and service delivery
• Financial management experience including managing budgets to maximise returns
• Experience in working in a multi discipline management model
• Excellent interpersonal skills with the ability to negotiate and communicate effectively both verbally and in writing
• Sound organisation skills with the ability to plan and deliver outcomes within agreed timeframes
• High level problem solving and analytical skills with the ability to prepare complex technical advice and recommendations
• Ability to train and motivate managers to achieve their contractual obligations in relation to WHSE and compliance
• Ability to communicate effectively with managers knowing they have varied skills and backgrounds
• Knowledge & interpretation of caravan park legislation relating to WHSE and compliance
• Experience in the holiday park/resort/accommodation or hospitality industry

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2024 Australian Workplace Equality Index (AWEI) Gold Employer, 2023 Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.