Opaque Hotel Account Manager

As a Hotwire Account Manager on our Hotwire team, you will grow a segment of the portfolio of accounts by managing them directly or contributing to deepening those partnerships. You will analyze business and operational performance to find opportunities for optimization.  In addition, you will handle service delivery for active accounts, communicating technical and operational impacts as needed. The Account Manager will also ensure execution of account strategies and share best practices across teams and regions.

What You'll Do:

• Builds relationships with customer* account team, including key buyers/decision makers
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account
• Understands and reports a customer’s* business issues through appropriate organization channels
• Recommends products, services, and insights that meet customer* needs
• Builds relationships with customer* account team, including key buyers/decision makers
• Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account
• Understands and reports a customer’s* business issues through appropriate organization channels
• Acquires a good understanding of how the department operates and fits into the larger organization
• Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers*
• Demonstrates good understanding of the financial impact of decisions/solutions on the organization and its customers*
• Documents components of a business case for change at the direction of more senior colleagues as needed
• Acquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers
• Learns when to partner with legal resources to modify or adjust standard contract terms
• Learns the contract negotiation process and how to complete contractual arrangements
• Exchanges nuanced information to build consensus
• Able to handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties
• Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement
• Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization. Closes deals effectively.
• Understands standard offerings and major areas of expertise
• Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility
• Develops an understanding of competitors’ standard products and services.
• Demonstrates insightful application of products, technologies, and offerings to account

Who You Are:

• Proficiency in English + local language of the market(s) where applicable
• Effective communicator
• Proficient in sales techniques
• Portfolio management, relationship account management, upselling, and cross-selling experience
• Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers*
• Strategically builds relationships to support total portfolio and organization needs.
• Develops understanding of customer's* industry and competitive market
• Attends meetings with customers* to understand needs and expectations
• Learns the metrics to assess the performance of products, services, and solutions against customer* needs/expectations
• Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions

Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares

program.

 
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. 

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
 

Diversity Statement:
Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, or national origin.

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 The total cash range (inclusive of base salary and variable incentive target) for this position in San Francisco is $102,500 to $143,500. Employees in this role have the potential to increase their pay up to $164,000, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

The total cash range for this position in West Hollywood is $94,000.00 to $131,500.00. Employees in this role have the potential to increase their pay up to $150,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.  Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. 

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.