Online Reservations Agent - Year Round/Full Time - Keystone, CO

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence.  One of our core values is providing an exceptional experience to our guests and to our employees.  An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

Online Reservations Agents support our Reservation Agents by processing online reservations and supporting the technical side of Reservations. This is a great position for someone with computer skills who is looking to learn more about our business across all of Vail Resorts.

Job Responsibilities:

• Process online reservations into host systems


• Collaborate with other Reservation Product Management staff on how to implement marketing efforts into the online booking experience


• Load data, including but not limited to packages, promotions, properties, activities, cars, lifts into reservation systems that are linked to online booking engines


• Build new packages and new properties for Vail Resorts web sites.


• Support reservation agents with guest problems.


• Ability to demonstrate accurate data entry skills and the desire to work a flexible schedule.

Job Qualifications:

• High school diploma – required


• College diploma – preferred


• Current Vail Resorts Reservations experience - preferred


• Proficient in Windows Operating Systems, MS Office, internet usage – required


• Extensive Excel knowledge – required


• HTML code knowledge - preferred


• Travel industry knowledge, computer data entry, and telephone customer service experience - preferred


• Must be fluent in English, both spoken and written - required

Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.