Lead Housekeeper

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery. 

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature. 

• With your experience, create an impact on our guests in this hands-on and detail orientated role
• Making holiday memories, to ensure our guests have all the creature comforts and feel at home

What you’ll do:

Reporting to the Housekeeping Manager. You will ensure the highest possible standards of efficiency in the Housekeeping Department. You will be hands-on and assist in providing daily coordination and support to housekeepers and task allocation. You will complete a range of tasks relating to park housekeeping, including:

• Ensure accommodation and venue areas are cleaned and serviced to NRMA Housekeeping Standards.
• Organising, supervision, training and recruitment of staff (when required to support the Housekeeping Manager).
• Planning of daily room requirements, servicing, pre-arrival checks.
• Observation of the park cleanliness and facilities.
• Maintain good communication with other departments and your housekeeping Team.
• Maintain adequate stock levels and ordering in collaboration with the Park Manager
• Be receptive and proactive in solutions to guest feedback

What you’ll bring:  

• Experience as a Lead, or experienced Housekeeper in a busy hospitality environment is preferred, however candidates with the right skills and attitude will also be considered;
• Passionate and team-oriented with a "lead from the front" mentality
• Outstanding customer service skills
• A suitable level of fitness with a flexible approach to workloads and a can do attitude
• Ability to work in a team or autonomously;
• Demonstrated flexibility and reliability as the role will be working across a 7 day rotating roster that includes weekends;

What’s in it for you? 

At Parks & Resorts it’s not just about discounts (although you do get these too). We know everyone leads a life and regardless of what stage you are at, we have something to suit you all. 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• My Thanks reward and recognition program  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other parks or resorts. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.