Internal Travel Specialist

ALG Vacations (ALGV), part of the Hyatt family, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America’s only vertically integrated travel, hospitality, and leisure management group, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

Grow your career as an Internal Travel Specialist with ALG Vacations. In this role, you will play a key role in the colleague customer experience which has a direct impact on the customer and is linked to our company’s shared values. Additionally, the incremental revenue generated by this team also contributes to the company’s bottom line. Reporting to the department supervisor, you will assume responsibility for aiding colleagues in booking diverse travel opportunities within ALG Vacations and its affiliated companies and offer comprehensive booking support to team members across all brands.

A successful Internal Travel Specialist will:

• Collaborate with colleagues to understand their travel needs and preferences, providing personalized assistance and guidance throughout the booking process. Utilize extensive knowledge of travel options and industry trends to recommend suitable travel arrangements, including accommodations, transportation, and activities.
• Manage incoming email promptly and effectively, providing comprehensive responses while maintaining a high level of professionalism and clarity in communications.
• Use VAX RezAgent,CRO, and TMP systems proficiently to confirm reservations, process payments and ensure seamless travel arrangements for colleagues.
• Communicate and uphold policies governing colleague vacation fulfillment, ensuring adherence to company guidelines and standards.
• Manage ALG’s IATAN card program, managing card updates, processing applications and promptly addressing inquiries to facilitate colleagues’ access to IATAN benefits.
• Collaborate with suppliers and the supplier engagement team in procuring discounted rates from suppliers for colleague benefits.
• Ensure Colleague Travel Policy and forms are regularly updated with current and accurate information and are aligned with company policies.
• Handle the processing of vacation and hotel prize giveaways won within ALG Vacations, ensuring a smooth and efficient redemption process for colleagues.
• Process all colleague supplier requests in a timely manner, maintaining a high level of responsiveness and efficiency in meeting their needs.
• Demonstrate a commitment to Hyatt core values.

Requirements:

• Basic understanding of the travel industry and/or travel agency background.
• Strong customer service skills.
• Enthusiastic, innovative, and creative.
• Ability to work independently and within a team.
• Strong administrative, organization, and time management skills (ability to prioritize & multi-task).
• Excellent verbal and written communication skills.
• Ability to quickly and accurately comprehend numbers by adding, subtracting, multiplying and dividing.
• Travel industry experience would be ideal but not required.
• 1-3 years customer service and computer proficiency.
• 3-5 years travel experience a plus along with complex problem resolution.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

About ALG Vacations:

It all begins when our client’s book with ALG Vacations. We keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has been part of the Hyatt family. At Hyatt, we believe in the power of belonging and creating a culture of care where our colleague’s become family. Our colleagues and our guests have been at the heart of our business since 1957 and helped Hyatt become one of the best and fastest-growing hospitality brands in the world.

As we continue to grow our business together, we never lose sight of what’s most important: Our People. We turn trips into journeys, encounters into experiences and jobs into careers. 

To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/

Our Values

At ALG Vacations, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

        Empathy • Well Being • Inclusion • Integrity • Respect • Experimentation                                       

Our Commitment to Diversity & Inclusion

Being part of ALG Vacations and the Hyatt family means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

We’re proud to offer exceptional corporate benefits which include:

• Travel Perks and Benefits for both ALG Vacations and Hyatt
• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short- & Long-Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.