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Internal Communications Manager

Alterra
Full-time
On-site
Denver, CO
$85,000 - $128,000 USD yearly
AUTHENTICITY | PASSION | COMMUNITY | INNOVATION | ADVENTURE

Alterra Mountain Company is a family of 16 iconic year-round resorts, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world’s most aspirational brands, including: Steamboat and Winter Park in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain, Big Bear Mountain Resort and Snow Valley Mountain Resort in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada and Aspenware, the ski industry leader in technology services and e-commerce, and Ski Butlers, the global leader in ski and snowboard rental delivery.

A career with Alterra Mountain Company is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?
  • Free Ikon Pass for all eligible employees, with additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for all eligible employees and their dependents
  • Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company Resorts
  • Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
  • Generous discounts on outdoor gear, apparel, rental cars, etc.
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
  • 401(k) plan with generous company match
  • Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
  • Paid parental leave of up to 6 weeks for eligible employees
  • Commuter benefits (Denver employees only)
  • Flexible/hybrid workplace policy empowering employees to work from home while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood
For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility.  Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY 

As the Internal Communications Manager for Alterra, you will bring your passion for the employee experience to our team, creating and executing strategies focused on amplifying our company values and cultivating a culture of trust, transparency, and engagement.

With your exceptional collaboration skills, you will partner with teams across the enterprise to bring employee stories to life, helping foster a strong sense of belonging and ensuring diverse voices are heard and valued.

As a talented writer, you will develop and deliver compelling content to help create an environment where employees feel informed, inspired, and recognized for their contributions.

Using your tech-savvy and strong organizational skills, you will manage our internal communications platforms and systems, working with our IT teams to ensure our channels are optimized to meet the needs of all employees. 

This role will provide incredible variety and enable you to work strategically and execute with partners across the organization. This is an opportunity to showcase your ability to innovate, communicate, curate, and help drive an employee experience that motivates everyone to do their best work. This position will report to the Chief of Staff and work closely with the Corp Comm and People teams.

ESSENTIAL DUTIES
  • Work with the leadership team to establish and implement a company-wide internal communications strategy that ensures that the Alterra vision, mission, and values are infused throughout the employee lifecycle
  • Create and manage the internal editorial calendar
  • Manage a portfolio of internal communications channels to deliver information across the company, including the employee intranet, social media, newsletters, email, and SMS.
  • Partner with the Corporate Communication and People teams, along with business and functional leadership, to create and deliver a consistent on-brand narrative and messages
  • Identify, nurture, and develop brand advocates and internal culture champions
  • Surface and share stories about employees doing great work and identify candidates for recognition
  • Write and edit internal communications, including President & CEO emails, newsletters, presentations, announcements, and intranet content
  • Edit, proofread, and deploy executive leadership messages
  • Compile monthly leadership talking points on key topics and initiatives
  • Collaborate with the Corporate Communications team to provide support, templates, translations, and best practices to all groups sending internal mass communications
  • Monitor all communication channels to continuously improve their quality, consistency, and efficacy while ensuring all communications align with our company brand/mission/vision/values
  • Storyboard or translate ideas for the creative team of art directors and designers
  • Identify, develop, and implement new methods for communicating with employees at all levels
  • Measure communication effectiveness, gather feedback, report findings, develop and manage action plans
  • Manage employee event logistics, including monthly team briefings, all-hands calls, etc.
  • Provide event support and content management for employee offsites, employee focus groups, town halls, and leadership events
  • Work with the People team on the engagement survey program, driving participation, analyzing data and trends, and developing and sharing the story it tells
  • Provide support to teams running organizational initiatives and projects such as annual planning, surveys, and performance reviews, ensuring they are successfully communicated and drive high participation and adoption
  • Ensure internal communication messages are consistent with external communication messages
  • Other duties as assigned

Required Skills & Qualifications
  • Bachelor’s degree or equivalent work experience
  • 3+ years experience in corporate mass communications, ideally as part of an internal communications team at a large organization
  • Exceptional interpersonal and relationship-building skills
  • Excellent writing, editing, and proofreading skills
  • Strong creative writing skills
  • Experience managing corporate communication platforms and tools
  • Strong visual design skills and expertise with PowerPoint and Keynote. Photoshop, InDesign, or similar a plus
  • Excellent program and project management skills
  • Strong speaking and presentation skills
  • Effective team player with proven ability to work with senior executives
  • Ability to work independently and collaboratively across cross-functional groups
  • Fluency in English
  • Strong problem-solving skills
  • Ability to take programs from concept to execution
  • Possesses strong organizational skills and the ability to handle multiple tasks and changing priorities in a fast-paced environment
  • Comfortable dealing with ambiguity and effortlessly moving between strategic and tactical activities
  • Ability to travel
Preferred Skills and Qualifications
  • Experience managing an Intranet
  • Experience in using video production/editing, print, photography, and digital media in a creative way
  • Ability to analyze data and translate it into actionable insights
  • Ability to use data to tell stories that prompt action
  • Familiarity with email campaign management tools
  • Marketing skills and experience
  • Knowledge of communication best practices in the areas of diversity, equity, inclusion, and belonging
  • Passion for skiing/snowboarding and or outdoor recreation a plus
The base salary range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Denver area base salary range: $85,000 - $128,000 per year

PHYSICAL REQUIREMENTS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS
Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather 
conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Alterra Mtn Co Shared Services Inc. or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Denver, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Alterra Mtn Co Shared Services Inc. and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Alterra Mtn Co Shared Services Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.

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