Insights Researcher
Patagonia
Full-time
Remote
United States
$91,000 - $153,000 USD yearly
Role: Insights Researcher
Team: Insights & Analytics
Team: Insights & Analytics
Scope: Individual Contributor
Years of Experience: 3+
Location: Ventura, CA, Reno, NV, or Remote
The Insights Researcher executes end-to-end quantitative and qualitative research to answer key audience and customer-focused questions for teams across Patagonia, including Product, Marketing, Digital, and Sales. You will be a significant contributor to the Research pillar of the Insights & Analytics team by delivering foundational knowledge, tactical decision-support, and outcome evaluation in partnership with senior leadership. You will work closely with cross-functional stakeholders to design and execute research in response to specific requests, in addition to proactively seeking out and identifying opportunities for leveraging research. You will have the opportunity to apply your training and expertise in research methods towards increasing climate activism, conscious consumption, and connection to nature among customers and target audiences, in pursuit of Patagonia’s mission of saving the home planet.
What You’ll Do
- Define key research questions, assist in prioritizing research requests and setting a research calendar in partnership with teams across Patagonia including Marketing, Product, Digital, and Sales
- Execute end-to-end quantitative and qualitative research including research design, data collection, data analysis, and reporting
- Deliver research to provide foundational knowledge, tactical decision-support, and outcome evaluation
- Assist in managing internal and vendor resources to achieve Patagonia’s research goals
- Utilize existing Insights & Analytics Team findings to systematize recommendations that will further drive action and loyalty in Patagonia’s audiences
- Proactively identify opportunities for leveraging research and customer data, in collaboration with Insights & Analytics Team
- Clearly communicate research findings, converting complex data into understandable recommendations, visualizations, and written reports
Who You Are
- Analytical problem solver: You are extremely analytical and experienced in using various methods and approaches to solve problems
- Communicator: You are a strong communicator and can clearly articulate complex ideas to other parts of the organization through presentations, meetings, project plans, analyses, and other media
- Adaptable: You are skilled at dealing with ambiguity, able to learn new skills on the fly, and are receptive to coaching and feedback from others
- Action oriented: You have a bias toward action and know when to act, even if you don’t have all the answers yet
- Empathetic: You have high empathy to see the world through the customers' eyes, and a curiosity to do so
- Collaborator: You are a communicative person who values building strong relationships with colleagues and partners
Experience You Bring
- 3+ years’ experience in a quantitative research, market research, audience research, or user experience research role; Less with advanced graduate degree
- Experience in qualitative research a plus but not required
- Experience using research to drive decision-making, preferably at the senior leadership level
- Experience managing an end-to-end research project (e.g. project timeline, milestones, stakeholder communication)
- Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them
- Training in statistics; Proficiency in R, SPSS, or other statistical analysis software
- Nice to have: familiarity with SQL and experience pulling customer data using SQL
- Ability to turn a research question into a research plan, selecting the most appropriate method
- Ability to remain independent and effectively present complex and/or controversial topics and concepts to a wide and diverse audience
Pay range: $91,872 to $153,120
Hiring range: $100,000 - $120,000
At Patagonia, pay ranges are assigned to a job based on the location specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget.
Employee Conduct
It is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co-workers, customers and vendors.
It is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co-workers, customers and vendors.
COVID-19 VACCINATIONS
Patagonia requires all employees who enter a Patagonia owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.
Patagonia requires all employees who enter a Patagonia owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
This job is closed.