Helpdesk specialist (Travel Agent b2b)
joinup
Full-time
On-site
Bucharest, Romania
We are Join UP! and SkyUp Airlines - together we form a group of companies are strategic partners. Our team is united over 1500 professionals.
Join UP! is international tour operator, which was founded in 2010, is one of the strongest tour operators and the most powerful players in the tourism market of Ukraine. We operate in Ukraine, Estonia, Latvia, Lithuania, Moldova, Poland, Romania, Kazakhstan and Czech Republic.
In general, the portfolio of Join UP! more than 40 directions. The tour operator's portfolio includes more than 7,000 hotels available for reservation, of which more than 250 are exclusive.
Join UP!™ together with its strategic partner SkyUp Airlines are official partners of the United24 presidential initiative.
Our mission is to encourage travel to change people's worldview.
We invite to the team people who are truly in love with their work, those who are ready to accept challenges and turn them into opportunities, and who also share our values.
Together with us, you will get experience working in an international company, you will be able to put your knowledge into practice, implement cool projects and develop professionally. We believe that the best solutions are found and implemented by the team when everyone can contribute. Here you will have the opportunity not only to propose ideas, but also to implement them in life. We are in this together!
To achieve our ambitious goals in we are looking for Help Desk Specialist in Bucharest.
Job responsibilities:
1. To receive, quantify and settle individual email/ phone requests.
2. Consultations regarding the company's products (hotel base, resort specifics, excursion program, etc.).
3. To advise the agents of the partner travel agencies about the company's reservation systems, to give them assistance regarding the regulations and conditions of the used reservation systems.
4. To interact and maintain a permanent relationship with partner agencies in Romania and the Moldova.
5. Collaborates with technical teams and other departments to identify ways the company can develop solutions to customer needs.
6. Identifies system errors and tracks their resolution.
7. Completes weekly and monthly reports (periodic/requested by line manager) and ensures accuracy of data provided to management.
8. To participate in the specific trainings and to acquire and comply with the legislative provisions in the field of safety and health at work, in the field of fire protection and in the field of environmental protection (SSM, SU, PM) and their methodological rules of application.
9. Participate in webinars, famtrip, infotrip.
10. To immediately bring to the attention of the hierarchical superior any accident suffered by himself or by other participating persons.
11. Responsible for the confidentiality of data related to sales figures, profit, competition studies, etc.
12. It respects the provisions of the Internal Regulations of the Join Up RO SRL Company
13. Performs all tasks ordered both verbally and in writing by the hierarchical superior.
Requirements for the candidate:
- Experience in the Tourism Industry at least 2 years: Demonstrated background in tourism-related work.
- Experience in a similar position is a plus.
- Grammatically Correct Speech: Ability to communicate effectively with correct grammar.
- Language Proficiency: Knowledge of both local and English languages.
- Trainability: Quick and efficient in learning new skills and processes.
- Stress Resilience: Capacity to remain calm and effective under pressure.
- Teamwork Skills: Ability to collaborate effectively with others in a team setting.
- Minimum bachelor’s degree.
- Tourism bachelor’s degree is a plus
- Communication skills
- Organizational skills
- Learning skills.
What we offer:
- A career in a large international fast-growing company
- We support the development of colleagues and offer: GROW UP corporate university, compensation for external education and training.
- A culture of openness, equality and support.
- Paid vacation and sick leave according to local legislation.
- Competitive salary.
- Corporate travel discounts with Join UP!
Hiring process:
-
HR Interview (online). -
Interview with hiring managers. -
Job offer.
*Please note that the processing time for applications is 10 working days. If we have not contacted you during this time, we are not ready to proceed with you right now. We will save your CV in our talent pool to offer other relevant career opportunities in the future.
Join a multinational team of challengers who are transforming the travel industry every day and making people's travel dreams come true!