Front Desk Supervisor

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you will possess the following minimum qualifications and experience:

• 1+ years of related experience
• Can easily climb stairs and work on ladders up to 30 feet, push/pull up to 80 lbs, and lift and carry up to 50 lbs.
• Grasp, stoop, and reach overhead with or without reasonable accommodations.
• High School Diploma or GED

 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 1+ years or more of job-related experience

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.

Why do Team Members Like Working for us?

• Driven hourly pay
• Get your earned pay any time before payday through DailyPay*
• Medical, Dental, and Vision benefits starting on Day 1
• Generous Vacation Time Off Program
• Paid Sick Time
• Discounted hotel rates
• 401(k) program with company match
• Employee stock purchase program - purchase shares at a discounted rate
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing
  And much more

Responsibilities:

• Input information into the computerized reservation system to update and maintain records. Accesses reservation system to settle unit availability and assists guests with reservations or changes as needed, maintaining HGV rental policies in an effort to improve inventory.
• Generates invoices and collects monies due through the rental program. Issues and controls unit keys. Maintains safety deposit boxes.
• Provides additional services by taking and holding packages, and delivering telephone and fax messages to owners, guests, and resort staff. Reviews encouraged check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Relays pertinent information to the oncoming shift.
• Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Reports any unresolved problems with owners and guests to management.
• Assists other departments as needed and carries out other duties as assigned by management.

*Eligibility\: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.