Exciting Opportunity: Experiences Coordinator Role at Northern Lights Village Pyhä!

The Northern Lights Village brand was born in 2016 and since then we have opened three resorts in Finnish Lapland. We pride ourselves in delivering consistently warm and personalized service to our guests. Everyone working at the Northern Lights Village embraces this mission with great care and responsibility. We appreciate the insight of every individual and see our employees as our most valuable resource.
Our guests are truly international and so is our team, speaking all together 17 languages!

About the Role

We are looking for a positive and engaging Experiences Coordinator to join our company. The Experiences Coordinator will handle the logistics for daily Experiences, in an effort to facilitate the job of the Wilderness Guides and Guest Services Attendants.

This role demands a proactive approach, with an emphasis on innovation and guest satisfaction.

Ideal candidates will possess strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously. This role provides an opportunity to make a significant impact on the overall guest experience at Northern Lights Village.

Key Responsibilities

Coordinating logistics, scheduling, and transportation for all activities

Managing and motivating team members

Inventory management for items such as guests’ winter gear, guides’ staff clothing, supplies and equipment used during activities

Liaise with internal and external partners to ensure seamless execution, such as taxi companies, reindeer herders and husky kennel workers

Monitor and evaluate programme effectiveness, making adjustments as needed

Ensure all activities are conducted in a safe, responsible manner in line with company policies

Keeping records of any notable information, such as injuries, activity costs, behavioral incidents and participant interest

Requirements

Fluent spoken and written English

Valid B drivers’ license

2 or more years of experience in a similar role

Experience working as a wilderness guide

Strong organizational and time management skills

Strong interpersonal and communication abilities

Creative thinker with the ability to innovate and implement new ideas

Resilient, with the ability to work flexibly under pressure

Patience and compassion when dealing with staff and guest

Beneficial Qualifications

Knowledge of Finnish language in addition to English

Knowledge of the local area

Photography skills

First Aid certificate

What We Offer

Competitive salary

Opportunities for professional development and training

A positive and supportive working environment

Discounts across our properties and facilities

Duration, Pay, and Benefits

Starts: September/October Ends: March/April

Minimum 90 working hours per 3 weeks period

Hourly pay negotiated in an interview, according to knowledge and experience

Other benefits according to the collective labor agreement

If necessary, the resort provides accommodation in a shared room for €250,00/month

How to Apply

Before applying, please ensure you have the right to work in Finland.

Please note that due to the high volume of applications, we may not reply to applications that do not fulfill the stated requirements. Should your application meet the initial selection criteria, you will receive a reply in early August at the latest.

If you are passionate about creating unforgettable experiences and thrive in a dynamic, collaborative environment, then we'd love to hear from you. Please forward your CV and cover letter, highlighting your suitability for the Experiences Coordinator role, to our recruitment team.

Embark on an exciting career journey with Northern Lights Village. Apply now!