Events/Group Sales Coordinator

The Event Spa Group Sales Coordinator role aims to increase spa group bookings, detail social and corporate group events before arriving on the property and while a guest is on the property, conduct site inspections, and manage in-house social and spa groups.

This position will report directly to the Sales Manager and work closely on the property with the Spa Director, Spa Reservations Coordinators, and our Food and Beverage team.

This position will report directly to the Director of Sales and work closely on the property with the Spa Director, Spa Reservations Coordinator, Food and Beverage, Social Group Coordinator, and General Coordinator.

The ideal candidate should be able to do the following:

1. Respond promptly to incoming day spa business opportunities in a positive and friendly manner. Day spa groups are any group with at least six or more guests.


2. Ensure that all business is booked within resort parameters.


3. Be highly organized and detailed oriented.


4. Conduct property site inspections and give client presentations. Assist with site inspections for other sales Coordinators when needed.


5. Create contracts and other related booking documentation as required. Manage and maintain client account files and tracks in the Sales platform.


6. Prospect for new business – participate in local sales calls with the travel industry sales Coordinator, cold calling and contacting former clients to solicit new business and attend industry events/programs as needed.


7. Build and maintain strong client relationships.


8. Detailed events for spa and social groups and the social and corporate groups were turned over to include all food & beverage, set up, and audio-visual needs. Ensure proper amenities are sent to VIPs in groups. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the resort’s needs.


9. Create BEOs, group resumes, and communicate client needs to all resort departments. Ensure resort staff follows through on all requests.


10. Greet clients at events to ensure outstanding service and follow up once complete with soliciting feedback and time to re-book.

Attributes the candidate should possess:

• A positive team player attitude and “own” this role


• A natural sales ability and be goal oriented and work to exceed identified sales targets


• Ability to use time efficiently and generate suggestions for improving work. Demonstrate accuracy, thoroughness, and attention to detail.


• Willingness to make decisions and understand the business implications of decisions


• Ability to remain unflappable, approach others sensitively and work with integrity and ethics.

A minimum of 2 years of resort or related experience is required.

ABOUT LAKE AUSTIN SPA RESORT

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house. 

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest cottages across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.

What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests. 

What We Believe (our Ethos):

• Shared accountability


• Humility and kindness


• Creative problem solving


• Collaboration & community


• Do well and do good 

Benefits:

• Health, dental, vision coverage


• 401(k) + Company match


• Paid time off


• Access to resort amenities and wellness programs


• Employee discounts, spa treatments, and retail products


• Career development and training opportunities

We are located on S. Quinlan Park Rd, approximately 10 minutes into the Steiner Ranch neighborhood.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.