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E-Commerce Coordinator
SCARPA North America
Full-time
Remote friendly (Boulder, CO)
United States
$21 - $26 USD hourly
Job Title: E-Commerce Coordinator
Department: Sales Department
Job Location: Boulder, CO.
Reports To: Direct Sales Manager (DSM)
Supervises: N/A
Status: Full-time, Non-exempt
To apply please email your resume and cover letter to: mark@scarpa.com
GENERAL PURPOSE OF JOB: The SCARPA N.A. (SNA) E-Commerce Coordinator (EC) is responsible for coordinating direct to consumer sales and supervising the day-to-day activities of the Customer Service team. The EC is an in-house sales specialist focused on direct sales customers, accounts, initiatives and operating procedures.
ESSENTIAL DUTIES and RESPONSIBILITIES:
• Supervise Customer Service team workflow, productivity, priorities, operating procedures, data, and schedules.
• Proficiency in customer service tasks and duties, including entering sales orders and consumer communications
• Responsible for training and support of new Customer Service Representatives (CSRs).
• Research and report generation from platforms, including an ERP, CDP, Email Platform, Google Analytics and Google Ads.
• Responsible for maintaining and operating the e-commerce platform, including, promotions, store management, and testing.
• Assist DSM in managing 3rd party sales platforms (Expert Voice, OPL, Amazon, etc.).
• Assist DSM and Marketing Team to monitor and optimize SEM promotions.
• Ability to present and sell SCARPA products and programs to consumers and dealers.
• High level of proficiency with office computers and operating systems (Microsoft Excel, Word, Outlook, NetSuite etc.).
OTHER DUTIES AND RESPONSIBILITIES (following duties are required on all positions):
• Maintaining knowledge of SNA’s ERP, electronic communication and data systems.
• Maintain consumer support and technical product knowledge.
• Uphold SNA’s core values, mission and business goals.
• Follow all SNA policies and guidelines as noted in the Employee Handbook.
CUSTOMERS:
Internal: SNA Administrative and Sales staff, Operations team, Distribution Center, Marketing team and Product Services.
External: SNA Direct retail customers, wholesale dealers, professional customers, educational institutions and government agencies.
EDUCATION and EXPERIENCE:
Bachelor’s degree (B.A. /B.S.) from four-year College or university and two to five years related experience/training; or equivalent combination of education and experience.
Preferred: Experience with Excel report creation, Amazon Sellers Direct and e-commerce platform management, specifically, Magento platforms.
REQUIRED LICENSES, CERTIFICATES OR KNOWLEDGE:
Valid Driver’s License
PHYSICAL DEMANDS:
Lifting to 50lbs. Occasional light warehouse work. Occasional company scheduled outdoor activities.
WORK ENVIRONMENT:
Hybrid work schedule includes business office and remote working. Also, may include consumer events, trade shows and outdoor environments.
EMPLOYER’S RIGHTS:
This job description does not list all the duties of the job. Additional duties may be assigned at any time. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise the job description at any time.
To apply please email your resume and cover letter to: mark@scarpa.com
👉 Please reference you found the job on Get Outdoor Jobs, this helps us get more companies to post here, thanks!
Department: Sales Department
Job Location: Boulder, CO.
Reports To: Direct Sales Manager (DSM)
Supervises: N/A
Status: Full-time, Non-exempt
To apply please email your resume and cover letter to: mark@scarpa.com
GENERAL PURPOSE OF JOB: The SCARPA N.A. (SNA) E-Commerce Coordinator (EC) is responsible for coordinating direct to consumer sales and supervising the day-to-day activities of the Customer Service team. The EC is an in-house sales specialist focused on direct sales customers, accounts, initiatives and operating procedures.
ESSENTIAL DUTIES and RESPONSIBILITIES:
• Supervise Customer Service team workflow, productivity, priorities, operating procedures, data, and schedules.
• Proficiency in customer service tasks and duties, including entering sales orders and consumer communications
• Responsible for training and support of new Customer Service Representatives (CSRs).
• Research and report generation from platforms, including an ERP, CDP, Email Platform, Google Analytics and Google Ads.
• Responsible for maintaining and operating the e-commerce platform, including, promotions, store management, and testing.
• Assist DSM in managing 3rd party sales platforms (Expert Voice, OPL, Amazon, etc.).
• Assist DSM and Marketing Team to monitor and optimize SEM promotions.
• Ability to present and sell SCARPA products and programs to consumers and dealers.
• High level of proficiency with office computers and operating systems (Microsoft Excel, Word, Outlook, NetSuite etc.).
OTHER DUTIES AND RESPONSIBILITIES (following duties are required on all positions):
• Maintaining knowledge of SNA’s ERP, electronic communication and data systems.
• Maintain consumer support and technical product knowledge.
• Uphold SNA’s core values, mission and business goals.
• Follow all SNA policies and guidelines as noted in the Employee Handbook.
CUSTOMERS:
Internal: SNA Administrative and Sales staff, Operations team, Distribution Center, Marketing team and Product Services.
External: SNA Direct retail customers, wholesale dealers, professional customers, educational institutions and government agencies.
EDUCATION and EXPERIENCE:
Bachelor’s degree (B.A. /B.S.) from four-year College or university and two to five years related experience/training; or equivalent combination of education and experience.
Preferred: Experience with Excel report creation, Amazon Sellers Direct and e-commerce platform management, specifically, Magento platforms.
REQUIRED LICENSES, CERTIFICATES OR KNOWLEDGE:
Valid Driver’s License
PHYSICAL DEMANDS:
Lifting to 50lbs. Occasional light warehouse work. Occasional company scheduled outdoor activities.
WORK ENVIRONMENT:
Hybrid work schedule includes business office and remote working. Also, may include consumer events, trade shows and outdoor environments.
EMPLOYER’S RIGHTS:
This job description does not list all the duties of the job. Additional duties may be assigned at any time. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise the job description at any time.
To apply please email your resume and cover letter to: mark@scarpa.com
👉 Please reference you found the job on Get Outdoor Jobs, this helps us get more companies to post here, thanks!
This job is closed.