Director of Sales

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.

Summary:  

The Director of Sales (DOS) is responsible and accountable for all Sales and Marketing for the hotel. The DOS oversee their team and direct them as to the needs of the department while focusing on building new business, proactive sales, marketing, revenue management and maximizing sales while making sure we are securing the right pieces of business for the hotel. The successful DOS is a team player who is a champion of the sales process, knows their market and market needs and builds a team that includes the Sales department and relationships with operations and the front desk. He/she will be responsible for but not limited to, driving each property’s sales efforts, supervising sales managers, booking rooms, completing and submitting business plans, action plans, and other reports on a timely basis.

Responsibilities: 

• Setting goals and action plans around proactive business and account maintenance.
• Developing a marketing plan and works with both brand and White Lodging ecommerce departments to ensure they are optimizing their internet presence
• Building a sales team that is guest focused and understands our processes and action plans for the department and the hotel
• Recording all business leads in Delphi and use the Delphi system to generate all contracts, invoices and reports for the Sales Team while taking an active role in daily sales strategies and monthly/annual forecasting
• Collaborating with Operations to keep them informed of group business and meeting room business
• Keeping the front desk informed and working with them to ensure guests and potential guests are taken care of and their business needs are met
• Working closely with the General Manager to ensure that all sales goals and market share targets are on track and to develop market and sales strategies
• Interview, hire, train, and supervise sales staff through account review, correspondence review and coaching toward improvement, recommend performance evaluations discipline and/or termination when appropriate.

• Action Oriented
• Business Acumen
• Collaboration
• Develop Talent
• Directing Others
• Executing for Results
• Generate Revenue
• Inspire followership
• Select and Recruit Talent
• Time Management
   

SKILLS
 

• The required Skill set of a Full-Service must consist of the ability to manage time, resources, and personnel effectively and productively, Strong knowledge of travel industry, current market trends and economic factors in designated geographic market.
• The candidate must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi FDC. Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required.
• Professional and effective written and oral communication and excellent customer service skills.

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. 
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.