Digital Customer Service Specialist

About Christy Sports:

Founded in 1958 and headquartered in Lakewood, Colorado, Christy Sports is one of the largest winter sports specialty retailers in the nation with more than 55 locations in Colorado, Utah, Montana, and Washington. We are a family of multiple specialty retail brands, all dedicated to delivering an outstanding guest experience in our stores, online, over the phone and through all our rental and delivery services. We love what we do and where we live and want to share it.

Share the stoke for the Christy Sports Values.

Exceptional Experience � Going above and beyond to ensure we create and exceptional personal experience. We contribute to this through listening, learning, compassion, and continuous improvement.

Live the Passion � We love what we do! Our passion for the outdoors inspires us to work hard to help everyone create their own stoke.

Our Strong Foundation � staying true to our collective history of local family shops, our relationships, integrity, and culture built through the years, sets us apart.

Be Good Humans � Strive to create positive impacts on the people, communities, and environment around us.

Fresh Tracks � Transforming outdoor customer service and experience by boldly re-envisioning our future.

Summary Description:

What we are looking for: If you have a passion for snow and are looking for a career that matches the Christy Sport lifestyle this is the position for you. We are looking for people who strive to provide five-star customer service and are hungry to learn and grow. We are a business that values building relationships with our digital, rental, and retail consumers by doing the right thing, being honest, and giving back to our community. For the service-oriented person, this is a natural fit and offers an opportunity for growth in the Christy Sports digital transformation.

Essential Functions:

• Provide exceptional customer service to customers via phone, email, and online chat


• Ability to prioritize, multi-task, and manage a high volume of calls, emails, and online chats during peak sale periods


• Use multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on time.


• Ability to work efficiently and effectively in a multi-task customer service environment


• Work independently and as part of a team


• Strong decision-making ability


• Problem-solving skills

Qualifications:

• Ability to communicate, listen, and engage effectively with customers


• Must deliver customer-centric solutions while achieving results, even under tough circumstances


• Knowledge of the ski industry is a plus


• Customer service experience


• Willingness to learn, grow, and embrace change


• Passion for snow.


• Schedule availability to fit a retail work schedule

The Perks and Benefits: ( * Benefits for Year Round Full-Time Employees)

• Free Employee Ski Pass


• Medical, Dental, and Vision insurance*


• Employer Paid Basic Life Insurance and AD&D*


• Voluntary Life Insurance (Employee/Spouse/Child)*


• Health Care and Dependent Care Flexible Spending Accounts*


• 401(k) Retirement Savings Plan with Company Match


• Paid Time Off*


• Paid Sick Time (State applicable)


• Paid Parental Leave*


• Short-Term and Long-Term Disability*


• Employee Discounts (ski, retail, outdoor industry and much more!!)

Equal Opportunity Employer:

Christy Sports is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Budgeted range starts at: $15-$20/hour. Actual pay will be adjusted based on experience.

WORKING CONDITIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. (Request help with heavy or awkward boxes/products). Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb stairs and ladders, stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to walk.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.