Customer Service Guide

NEMO Equipment

Full-time

Remote friendly (Dover, NH)

United States

This is an opportunity to join a respected outdoor brand that’s in need of folks to join their Customer Service team. The Customer Service Guide I will focus primarily on making the NEMO customer experience as positive and helpful as possible and will be a crucial addition to NEMO’s small but mighty CS team. The ideal candidate will be empathetic, detail-oriented, and have a positive attitude.

Requirements:

Professionalism in communication and collaboration with coworkers
Comfortable talking on the phone and using computer applications to manage customer requests
Willing to represent NEMO at external, consumer-facing events

Welcome, but Not Required:

Prior customer service experience
Familiarity with outdoor/camping equipment

Day-to-Day Responsibilities:

Answer phones and emails in a timely, friendly manner
Provide live chat support 1–2x a week
Co-manage voicemails and callbacks
Process customer transactions, including orders, credits, return authorizations, and refunds
Assist with pro purchase applications, accounts, and orders
Process daily shipments received at and sent from HQ
Process incoming warranty and repair items, moving them through the system to come to a resolution in a timely manner
Additional CS related tasks as necessary
Positively contribute to NEMO’s company culture
Other duties as assigned by senior management

About the Company:

NEMO Equipment is a New England-based retailer that makes camping gear for everyone with the drive to explore the uncharted path. NEMO’s reputation for design innovation is a result of its philosophy to never bring anything to market that doesn’t offer a meaningfully better experience, whether that’s the first swinging and reclining portable camp chair (Stargaze™), the first sleeping bags for side sleepers (the Spoon™ shape series), or the first composite-weave, 100% recycled tent fabric (OSMO™).

For over two decades, as our team has grown, we have actively lived out the belief that intelligently designed gear enables the adventures that make us all our best selves — humans who are conscious, inspired, connected, and mindful. The sticker in our conference room captures our ethos: “Design Like You Give a Damn.”

We do just that.

For more information about working at NEMO, please visit our website.

This job is closed.