Customer Service Agent (Non Travel Agent)

About the job

Opportunities available for Ortigas Site

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.


Fixed Saturday & Sunday Rest Day

Responsibilities

• Provide knowledgeable answers to questions about product, pricing and availability
• Data entry in various platforms
• Responding to customer inquiries
• Resolving customer issues
• Providing product/service information
• Handling customer transactions
• Maintaining customer records
• Escalating complex issues
• Demonstrating empathy and patience
• Identifying opportunities for improvement
• Providing feedback and suggestions
• Maintaining knowledge base

Qualifications

• At least 1 - 3 years' BPO experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Amenable to work onsite
  
  
  For further inquiries, you may also contact us at (02) 8570-4293, send an SMS to (GLOBE): 0956-440-0268

• Or visit us at:

  33rd floor, Antel Global Building Dona Julia Vargas Avenue, Ortigas, Pasig City (the building is next to One Corporate Center which is situated in the corner of Julia Vargas Avenue and Meralco Avenue in Pasig City)

  (Please bring 1 resume and valid ID for the building pass)