Customer Care Travel Advisor

AmTrav is now a subsidiary of TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel. Our aim is to revolutionize the $1.3 trillion business travel market by combining an unrivaled choice of travel options with a powerful booking and management platform and access to 24/7 customer support. We've become the leading all-in-one travel management solution.

About the Role:

Are you passionate about travel and dedicated to providing exceptional customer service? AmTrav is looking for experienced professionals to join our team as Customer Care Advisors. In this role, you'll assist clients with their travel needs via phone, chat, and email, ensuring an outstanding experience every time.

Responsibilities:

• Engage with customers through phone, email, and live chat
• Manage multiple communication channels efficiently
• Ensure high customer satisfaction and loyalty
• Book air, car, and hotel reservations using AmTrav's proprietary system
• Follow sales procedures and policies
• Record vital customer data for future reference
• Demonstrate a thorough understanding of the airline industry to provide accurate information
• Build positive relationships with colleagues, management, and partners

Education details

• A minimum of 2 years working in the travel industry
• A minimum of 4 years of customer service experience
• A passion for travel and exceptional service
• Experience communicating with customers via phone, chat, and/or email
• Strong verbal communication and listening skills
• A strong work ethic and a desire for knowledge and growth

Preferred Skills:

• Proficient oral and written communication skills
• Active listening, problem-solving, and empathy
• Strong computer proficiency with the ability to learn new programs
• Ability to thrive in a fast-paced environment with minimal supervision
• A positive, empathetic, and professional demeanor with customers

How We Work: 

At AmTrav, we believe in the power of bringing people together for real-life (IRL) connections. We take an IRL-first approach to work, which means you’ll be expected to work in person at least three days a week. Therefore, you should live within commuting distance of one of our offices in Chicago, Los Angeles, or Boston. Meeting in person strengthens connectivity, productivity, and creativity, making us a better workplace overall and has the added benefit of building bridges 

Benefits:

We respect work-life balance and offer flexible schedules, alongside competitive salaries. Our fantastic benefits include:

Competitive compensation, including equity in TravelPerk

Generous vacation days so you can rest and recharge

Comprehensive benefit plans covering medical, dental, vision, and life

Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.

Global presence and hybrid working style

Unforgettable TravelPerk events, including travel to one of our hubs

Learning and professional development opportunities

Exponential growth opportunities

Paid maternity/paternity leave

?? IATAN Travel Agent membership with discounts on travel worldwide.

Salary:

Hourly rates start at $22, with potential increases based on experience. Weekend bonuses are available after 6 months, along with ample opportunities for salary growth within our multi-tier support team.

Training:  Training occurs Monday through Friday, 8 am to 5 pm CST, lasting 10-12 weeks and is fully paid.

Work Schedule:

Once you have completed training you will be moved into your permanent shift.

We are looking to fill one shift 3pm-midnight CST only.

New hires will be required to work a Saturday or Sunday as part of their normal shift.  Consecutive days off is not guaranteed.  We are looking for people who have flexible schedules and are willing to grow in the company before moving into other shifts.

About Amtrav:

Working with us isn't likely something you've experienced before. We're laid back and welcoming, with a firm grasp on results-driven work. We don't want to hold your hand or look over your shoulder, but we expect the greatness that we know is in you, and exists in everything we do. That might sound a little dramatic, but we take our work seriously (we just think it doesn't have to always feel so serious).

About TravelPerk:

Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel. These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

We're an equal opportunity employer, meaning you're welcome at AmTrav regardless of your appearance, where you're from, or anything else that makes you you.