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Campfield Assistant General Manager

Snow Peak USA
Full-time
On-site
Long Beach, Washington
$60,000 - $80,000 USD yearly
The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication – and they’re serious about play. 

In 2023, Snow Peak will open its first Campfield in the USA. Located 2.5 hours from Portland, OR and 3 hours from Seattle, WA in the Pacific coastal town of Long Beach, WA, the Snow Peak Campfield is a modern reimagining of the campground experience.  
Open year-round to the public, the Campfield will offer a mix of accommodation options ranging from simple tent sites to fully outfitted glamping sites to climate-controlled, Snow Peak designed cabins. A suite of Snow Peak camping products are available for rent or purchase on-site to provide Snow Peakers the best experience possible, whether it’s their first time camping or their hundredth.  

Community amenities include a modern camp store and café, elevated bathroom and shower facilities, and a soaking and sauna facility inspired by Japanese onsens. A physical incarnation of the Snow Peak outdoor lifestyle brand and the proof of concept for future expansion, the Campfield is one of the most immersive and experiential opportunities for Snow Peakers, and one of the most important strategic initiatives at Snow Peak USA. For more details on the Campfield, see the landing page here.

The successful Assistant General Manager is an enthusiastic operational leader who will manage key aspects of the Campfield business, including guest experience, camp store, and café operations and staffing. Reporting to the Campfield General Manager, this manager will be responsible for daily operations, financial and performance tracking and reporting, and management of costs and inventory.  They will support strategic objectives in collaboration with the management team. 

This position is a full-time salaried, exempt position and reports to the Campfield General Manager. The compensation for this position ranges from $60,000 - $80,000 per year, depending on experience. This position is based in Long Beach, WA, and requires availability on some evenings, weekends, and holidays.

THIS POSITION MIGHT BE A GOOD FIT IF YOU
  • Share a passion for the outdoors and the beneficial role it plays in people’s lives
  • Express curiosity and creativity by taking initiative and be resourceful
  • Understand your effect on business targets
  • Make a memorable impact by being approachable, respectful, responsible, and joyful
  • Value all people for their skills, experience, and unique perspectives
WHAT YOU WILL DO

Campfield Strategy Support 
  • Collaborate with management team to implement strategic objectives fulfilling mission and goals of the department 
  • Evaluate, improve, and report efficiency of business processes to enhance profitability and qualitative results  
  • Engage in effective feedback systems to monitor and communicate operational and strategic alignment with objectives
  • Prepare and present reports to key stakeholders 
Guest Experience Operations  
  • Manage operations of end-to-end guest experience from booking through post-stay 
  • Manage daily operations of reception, guest services administration, and rentals  
  • Understand and anticipate guest expectations to respond to needs/potential problems 
  • Advise staff on resolution of customer issues and resolve escalated customer issues 
  • Act as a link between guests and management team
  • Implement and maintain operational policies and procedures
  • Ensure adherence to health, safety, and security rules and regulations 
Camp Store and Café Operations 
  • Manage retail and café operations 
  • Ensure consistent excellence of customer service and resolve escalated issues  
  • Manage open and close procedures 
  • Manage inventory, forecasting, receipt of deliveries, and restocking procedures 
  • Report daily, monthly sales goals 
Supervise Guest Experience, Retail, and Café Teams 
  • Collaborate with Human Resources to recruit, hire and train effective teams 
  • Support development and implementation of seasonal workforce strategy 
  • Teach, model, and inspire Snow Peak values within teams 
  • Communicate transparently and resolve conflicts to foster successful, cohesive teams where all people are valued for their skills, experience, and unique perspectives   
  • Train employees on Campfield systems, tools, and processes 
  • Develop employees by coaching, mentoring, and providing effective performance feedback  
  • Monitor employee work schedules including assignments, training, paid time off, and overtime   
Performs other related duties and projects as assigned
 
MUST HAVE

Education/Experience
  • Bachelor’s degree or equivalent experience
  • 5+ years working in a lodging hospitality environment, preferably outdoor/resort or retail management 
  • 2+ years managing or leading a team  
Skills
  • Proficient understanding of guest services, retail, and food & beverage operations
  • Ability to learn new computer programs and software
  • General knowledge of employment laws and regulations
  • Proficient understanding of financial and project tracking and reporting
  • Intermediate understanding of Microsoft Office Suite or related software
  • Excellent verbal and written communication skills 
Abilities
  • Ability to learn quickly; creatively solve new problems 
  • Proficient presentation and public speaking to convey concepts 
  • Excellent leadership and management skills with ability to motivate 
  • Excellent interpersonal, negotiation, and conflict resolution skills 
Physical Requirements
  • Prolonged periods standing 
  • Must be able to lift 50 pounds at times 
  • Regular interaction with the public 
 
NICE TO HAVE
  • Experience with Japanese language and culture
  • Experience in the outdoor, retail, or apparel industries
All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, seasonal Snow Peak Apparel allowance, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.

In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid parental leave.

At Snow Peak we value all of our employees by providing competitive and equitable base pay, and by promoting a progressive culture of trust, collaboration, inclusion, and development.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.

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