Call Center Customer Service ** Fully Remote**

Do you have a passion for travel?

Grand Circle Corporation seeks a REMOTE Traveler Support Counselor to join our remote December 9th, 2024, class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers. Your role will involve:

• Handling service calls.


• Making reservation changes.


• Educating on tour itineraries.


• Processing payments.


• Responding to customer inquiries.

**Responsibilities:**

• Manage service calls, assist customers with making reservation changes, educate them on tour itineraries, process payments, and respond to inquiries.


• Advise, book, and update airline reservations as necessary using code-based software.


• As a Traveler Support Counselor, your role is crucial in delivering an excellent customer experience that drives loyalty and referrals. Communicate comprehensive information to travelers, including details about our products and policies.


• Achieve monthly performance goals.


• Compete individually while maintaining a positive team spirit.


• Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals

**Qualifications:**

• 1+ years of experience working in either In-person or Remote Call Center


• Experience working in the travel industry is a plus!


• Experience using GDS (Amadeus/Sabre) is preferred


• Ability to multi-task and navigate multiple computer systems


• History of consistently attaining performance goals


• High attention to detail


• Positive attitude and flexibility8


• International travel/work experience is preferred

**Remote Work Requirements:**

- Must have hardwired internet (cannot use Wi-Fi)

- Landline phone

- 2mbps internet speed (higher speed preferred)

**This position is remote and requires candidates to be located in one of the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington.

**Benefits (30 hours+):**

• 401K Retirement Savings account with Company Match


• 50% Discount on GCC trips and opportunities for on-site training and travel


• Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts


• Strong PTO package - starting with 16 days and accruing more each year


• 11 Paid holidays throughout the year


• Paid 4-Week Training


• Company-paid life insurance


• Paid short- and long-term disability insurance


• Discounted auto and renters' insurance

**About Us:**

Grand Circle Corporation is a renowned international travel, adventure, and discovery leader for Americans aged 50+. Headquartered in Boston, MA, we offer a range of travel experiences. To learn more, please visit our websites at www.gct.com, www.oattravel.com