Cafe Team Leader: Ocean Beach Resort

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provides accommodation that suits every budget and style – from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery.

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature.

NRMA Ocean Beach Holiday Resort,  offers an extensive range of camp/caravan sites and accommodation options, from beachfront townhouses, to safari tents and our stylish glamtainers!  Nestled between the bush and absolute beachfront, we offer a multitude of facilities for the young and young at heart; resort style pools, a splash park, kids club including the Bear Grylls Survival Academy and an onsite café.  

We pride ourselves on our stand out guest service and ensuring our guests have the most memorable holiday experience.

Job Description

What You'll Do:

A Full Time salaried opportunity, reporting to the Cafe Manager, you will assist in guiding the Cafe team to deliver an exceptional service to our resort guests.  Shifts can be rostered across a 7-day period and generally for an 8 hour shift anytime between the Cafe opening hours of 7am - 7pm.  Weekend and Public Holiday availability is required.

You will assist with:

• Basic food prep and cooking
• Working alongside the Cafe Manager, Resort Manager and Department Heads
• Stock take, ordering and rostering duties to support the Cafe Manager
• Training, or guiding the Cafe team and ensure service standards are met
• Barista duties as required
• Other duties as may be required from time to time due to operational needs.

What You'll Bring:

Ideally, you will have previously had extensive experience in a Cafe or Bistro setting and you are now ready to move into a role where no one day will ever be the same. Your hands on experience will assist in leading & mentoring the department to success.

• Experience in a cafe/bistro/restaurant and or previous customer service experience.
• Food Safety Certificate
• Outstanding guest relations and communications skills and the ability to relate to and host resort guests from a wide range of nationalities and backgrounds
• Knowledge of and ability to maintain a safe and hygienic working environment.
• Ability to maintain control and composure in difficult situations

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know You Belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.