Ballpark Tour Guide

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

PRIMARY PURPOSE: Provide fans and visitors with safe, informative and enjoyable tours of Progressive Field.

RESPONSIBILITES & DUTIES:

• Communicate accurate information of Progressive Field and the Cleveland Guardians in a professional and effective manner.
• Be knowledgeable of the Tour Guide Script and ask questions when unsure.
• Attend to Guests’ needs, requests, and questions quickly and professionally.
• Know and understand the relevant policies and procedures of the Cleveland Guardians Charities, Progressive Field, and The Cleveland Guardians.
• Ensure any problem or concern a guest may have is handled quickly, professionally, and with a positive result.
• Monitor and implement policies and procedures when needed in a polite and respectful manner.
• Provide assistance and attention to Guests with disabilities and special needs.
• Monitor the cleanliness of the ballpark and report any spills or issues.
• Attentively listen to all Guests and answer questions and/or concerns.
• Solve any Guest problem or concern through established means.
• Document any accidents/incidents on an Incident Card and report them to the Supervisor.
• Attend required trainings and orientations prior to the start of the season
• Assist others in all departments when assigned.
• All other duties as assigned by the Supervisor.

ROLE REQUIREMENTS:

• Friendly, outgoing, and personable
• Ability to speak loudly in front of a group of 50 people
• Ability to to walk through the Ballpark and utilize stairs for up to a 4-hour long period
• Aptitude for selling

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends, and communicates English effectively in all communications. 
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public. 
• Ability to develop and maintain successful working relationships with members of the Front Office. 
• Ability to act according to the organizational values and service excellence at all times. 
• Ability to work with diverse populations and have a demonstrated commitment to social justice. 
• Ability to walk, sit or stand for an entire shift. 
• Ability to work extended days and hours, including holidays and weekends. 
• Ability to move throughout all areas and levels of the Ballpark. 
• Ability to work in a diverse and changing environment. 
• Occasional physical activity such as lifting and carrying boxes up to 25 lbs.

At the Cleveland Guardians, we are all about creating an inclusive environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.

We also know that people from historically underserved groups—like women and people of color—sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We’re looking for the best person for the job, and we know that you might bring skills and experiences that aren’t exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don’t meet every single qualification.