Associate Director of Key Accounts
Scenic Group
Full-time
On-site
Hollywood, Florida, United States
From humble beginnings in Newcastle, Australia, to a global company with business centers in Australia, New Zealand, Switzerland, USA, Canada, and the UK, Scenic and Emerald Cruises are a true success story within the travel industry. The Scenic story began in 1986, when our founder Glen Moroney began operating coach tours throughout Australia, quickly expanding into New Zealand, Norfolk Island, and South Africa. By the end of the decade, Scenic was hosting tours to Canada and Alaska, and in 2008 we launched our unique Space-Ships and began offering luxury all-inclusive river cruises throughout Europe. In 2019, Scenic also launched the World’s First Discovery yacht, Scenic Eclipse. Emerald Cruises was formed in 2013 to offer a contemporary and inclusive cruise experience. Fast forward to 2023 and we have 9 Star-Ships sailing the worlds celebrated rivers and Emerald Azzurra, the first luxury superyacht, which joined the fleet in 2022. We are eagerly awaiting to add Emerald Sakura to the family, launching in 2023 to sail the coastlines of the Caribbean, Central America, Mediterranean and Adriatic Sea.
Why Choose Scenic?
Scenic Group is an international leader in luxury small-ship river and ocean cruising operating internationally renowned brands Scenic Luxury Cruises & Tours and Emerald Cruises. For more than 30 years, the Scenic Group has been delivering outstanding vacation experiences to travelers who expect the best of everything. From our Hollywood, Florida based sales and marketing office we proudly promote river and ocean cruises to consumers and travel agents across the United States. Build a career with a global company. Enjoy a supportive leadership team and a positive company culture.
Scenic Group or Scenic Luxury Cruises & Tours and Emerald Cruises located in Hollywood, FL is looking to hire experienced Associate Director of Key Accounts to join our team.
The Opportunity:
Associate Director of Key Accounts
The Associate Director of Key Accounts will serve as the key partner to the Director of Key Accounts, responsible for owning dedicated accounts and driving productivity and growth based on company standards. This role will also own strategy development and execution to enhance overall account performance.
Key Responsibilities:
- Relationship Management: Foster and maintain strong relationships with key national accounts, ensuring a high level of service and support to drive revenue growth.
- Strategy Development: Develop, implement, and oversee strategic initiatives to enhance account productivity and market share.
- Program Management: Design and execute marketing and sales programs within assigned budgets, ensuring optimal ROI and alignment with overall business goals.
- Performance Analysis: Provide regular updates and performance reports to senior leadership, identifying trends, opportunities, and areas for improvement.
- Collaboration: Work closely with the marketing department to fulfill requests for creative assets and promotional materials, ensuring timely delivery and alignment with account strategies.
- Event Participation: Manage and oversee participation in key national account conferences, trade shows, and regional meetings, maximizing visibility and engagement.
- Contract Management: Oversee contractual amenity programs for assigned accounts, ensuring compliance and alignment with company standards.
- Training & Development: Create presentations, conduct webinars, and provide training sessions as required to enhance account knowledge and performance.
- Experience: 10+ years of experience in travel industry sales, with a proven track record in managing key accounts and driving sales growth.
- Education: Bachelor’s Degree in business, marketing, or a related field.
- Skills:
- Strong presentation, organizational, written, and verbal communication skills.
- Excellent sales, customer service, and relationship-building abilities.
- Proficiency in problem-solving and decision-making.
- Ability to manage multiple priorities and work autonomously in a fast-paced environment.
- Positive attitude, professional demeanor, and adaptability to change.
- Strong knowledge of Scenic products and market trends.
- Technology: Proficient in MS Office and CRM systems.
- Travel: Ability to travel domestically and internationally as needed.
- Generous vacation and paid time off policy.
- Medical, dental, and vision insurance.
- 401k with matching contributions.
- Healthcare spending or reimbursement accounts (HSAs or FSAs).
- Employee discounts on travel products.
United States (Required)