Account Manager

The Account Manager role will be responsible for the management of assigned arrivia accounts by building long-lasting, mutually beneficial relationships, resulting in programs which best fit the individual needs of each client. The role will also be responsible for ensuring that set revenue targets are achieved. This role will act as a liaison with marketing, sales, development, legal and implementation teams, and should be the advocate for both the accounts managed as well as arrivia business goals and objectives. In addition to building and maintaining relationships with key accounts, this position will work closely with all internal departments to ensure internal alignment and client satisfaction within a fast-paced, high-energy environment. This role will also help coordinate action items for key assigned accounts.

Responsibilities:

• Create, execute and assume accountability for strategic business plans for all assigned accounts including collaboration with sales team to maximize revenue growth and execute on all monetization paths
• Help drive adaptation and usage of arrivia programs, products and services within every partner program by communicating with clients to understand their needs and explaining arrivia product value
• Coordinate and support account contracts including working with senior leadership in regard to contract amendments, renewals, addendums, etc.
• Assist with driving action items for key accounts by collaborating with internal teams
• Responsible for staying current on evolutions and advancements within partners’ businesses and expanding the arrivia program accordingly based on updated
• knowledge of arrivia products and services
• Establish critical relationships with a variety of stakeholders inside each partner as well as internally at arrivia
• Demonstrate the ability to expand or build long-term account relationships with targeted accounts securing a solid and trusting relationship between key clients and company
• Reactively respond to any identified coverage issues and market access challenges for ICE within the assigned program and preventing additional issues by improving processes
• Attend key partner/sales meetings presenting reports on account progress, goals and initiatives key partner stakeholders as well as internal senior leadership
• Analyze client data to provide and evolve customer relationship management, marketing and sales strategies
• Completes all other duties and tasks as assigned

Requirements:

• A bachelor’s degree in marketing, business administration, sales or a related field preferred
• Minimum of 3 years of work experience in sales, management, key account management, marketing or relevant experience
• Specific customer facing experience in managing commercial customers
• Experience managing client expectations, ensuring delivery of the highest quality service, and solicit and act on client feedback
• Previous experience in launching new programs or specialty products or indications within large scale partners strongly preferred
• Broad based business acumen with the ability to analyze data and sales statistics and translate results into better solutions
• Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross functional teams
• Strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations
• Eager to expand company with new sales, clients, and territories
• Proven results of delivering client solutions and meeting sales goals
• Basic computer skills and experience with Microsoft Office Suite, with emphasis on superior Excel and PowerPoint knowledge

Who We Are:

Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we’re a merger of three powerhouse brands (in case you’ve heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We’re focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values:

Here at arrivia we…

• Stay Curious - Explore new challenges and make space to learn, grow and improve
• Keep it Real - Earn trust through open, honest and clear communication
• Own it - Seek ways to make an impact and take action.
• Win Together - Create a culture of connection and inclusion where everyone can be their best