911 Communications Officer
Gallatin CountyPOSITION OVERVIEW
- A career in 9-1-1 Emergency Communications is exciting and rewarding. Join our vibrant and energized team of highly trained professionals who are dedicated to making a positive difference in all communities within Gallatin County. If you are considering a career in public safety, Gallatin County 911 in beautiful Bozeman, MT, encourages you to apply. You will learn emergency communications through our fully paid training program, and find a career of a lifetime! Gallatin County 911 offers a generous benefit package including a competitive salary, medical, dental, vision, paid sick/vacation, and PERS retirement.This position provides support services for community members, Police, Fire, and EMS. Dispatcher trainees will learn emergency and non-emergency call-taking, radio dispatching, and documentation functions using Computer Aided Dispatch (CAD). Duties include screening and prioritizing calls; documenting all phone traffic received in computer-aided dispatch system; and performing a variety of other duties as assigned, or as needed in response to emergency situations. The position reports to a 911 shift supervisor, and does not supervise other county personnel.
QUALIFICATIONS
- The position requires knowledge of standardized emergency and non-emergency dispatch rules, procedures, and operations. The position requires the ability to speak English clearly verbally; communicate at a rapid speech rate under stressful, confused and/or hectic circumstances; record names and numbers rapidly and accurately and to quickly recall details and essential information; consistently think clearly and respond quickly in a wide variety of emergency situations, connecting events otherwise potentially unrelated, received from multiple sources and relaying information to recipients in need of the information; to work as a team member; and to establish and maintain good working relationships.
EDUCATION & EXPERIENCE
- The required knowledge, skills, and abilities are typically acquired through a combination of education and experience equivalent to graduation from high school, completion of dispatch training at the Law Enforcement Academy, plus additional training courses in domestic violence, emergency medical dispatch, and radio operation, in addition to extensive on-the-job training. NAED Emergency Medical and Fire Dispatch certification is required and training will be provided upon completion of call-taker training.Licenses and Certifications: Applicants for this position must possess a valid driver’s license issued by the state of Montana, or obtain a Montana driver’s license within the 1st 6-months of employment, and be insurable under the County’s liability policies.As a condition of hire, the final candidate will be required to successfully pass a criminal history check and background investigation.
SUPPLEMENTAL INFORMATION
VALUES
Commitment to Service. Employees meet the needs of constituents in a positive, engaged, respectful manner. We have a clear understanding of why our jobs are important and how we make a difference for our citizens. We are engaged in our work and focused on doing it to the best of our abilities.
Teamwork. Employees attain collective goals by building, maintaining, and leveraging internal and external collaboration. We strive to create a positive working atmosphere by recognizing the strengths of our coworkers and partners and put aside personal differences for the benefit of the organization and the people we serve.
Mutual Respect. Employees are open-minded and willing to listen respectfully to and incorporate alternative opinions to build dynamic solutions. We listen to understand and value everyone for what they contribute.
Innovative. Employees maintain a solution-focused perspective and think creatively to take advantage of opportunities, overcome constraints, and anticipate and address long-term needs.
Effectiveness. Employees accurately and thoroughly complete work to improve outcomes and produce the intended result.
Responsibility. Employees are accountable and fulfill their obligations in an open and transparent manner. We take our obligations seriously, make good decisions, and can be depended upon.
About Gallatin County:Located in a sweeping valley in the heart of the Rocky Mountains, Gallatin County is the most populated and fastest growing county in scenic southwest Montana. The County Seat of Bozeman at large encompasses over 50,000 people, yet has a small town feel. Located in a breathtaking Rocky Mountain setting, it is close to world-class downhill skiing, blue ribbon trout streams, Yellowstone National Park and a multitude of other outdoor activities in the pristine nearby wilderness areas.
Gallatin County covers over 2,500 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks and open ranch lands. Nearly half of all the land in Gallatin County is under public ownership by the Gallatin National Forest, the State of Montana, Bureau of Land Management or the National Park Service.
Gallatin County is large and diverse, featuring everything from the spectacular scenery of Yellowstone National Park (our first National Park) to lush farmland, and a growing economy of high-tech industries. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, ranchers, retirees, students, and many others have grown to love Gallatin County's boundless opportunities.
Some of the many benefits offered to full-time and part-time employees:Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $205.00 per pay period.Medical deductible is $400 for an individual and $1,000 for a family.Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Gallatin County provides 240 hours of PPL to eligible full-time employees. The hours are pro-rated for part-time employees.Tuition Assistance- Because we value the professional and personal development of our employees, Gallatin County is proud to offer reimbursement of certain education expenses.To see all of our benefits, please click on the benefits tab.Gallatin County is an Equal Opportunity Employer:Gallatin County does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.Currently we have multiple openings. Qualified applicants will be placed in a pool up to 12 months for consideration of future openings.