Passenger Service Attendants - Long Term Seasonal

Overview

Join our Passenger Service team the Grand Canyon Railway and Hotel! Hop aboard for an exciting opportunity as a Passenger Attendant! Be the friendly face that ensures smooth journeys and happy passengers. If you love staying on the move, helping others, and thriving in a dynamic environment, this role is for you. Ready to make every trip memorable? Let’s get started!

Job Summary:

The Passenger Services Professional Attendant works onboard the Grand Canyon Railway’s passenger train, in all classes of service from Coach to Luxury, and is responsible for ensuring the highest quality of guest service during our passenger’s experience while in route to the Grand Canyon.

The Details:

Position Type: Long term Seasonal Seasonal End Date: 12/31/2026 Wage: $15.20 with the ability to make tips

Benefits and Perks:

Free gym and pool access Free day train tickets Exclusive property discounts at GCR and othe Xanterra properties Meet people of all ages from all over the country and world The adventure of a lifetime

Responsibilities:

Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.

• Provides the highest quality of guest service during our valued passengers experience onboard the Grand Canyon Railway.
• Assesses each guest situation carefully to determine the most appropriate and professional course of action while ensuring client safety and satisfaction.
• Ensures passenger safety, following all established safety procedures and guidelines and maintaining the highest level of professionalism.

Continuously acquires and retains knowledge about the Grand Canyon Railway, Grand Canyon National Park, and the surrounding areas in Arizona, while enthusiastically sharing this information with passengers.

• Prepares passenger train cars, including buffet tables, bars, seats, restrooms, etc. for daily train ride and return trip, ensuring the highest levels of cleanliness and service standards are met.
• Provides professional and safe bartending and food service for up to 68 passengers.
• Maintains accurate point of sale records and complies with Company money handling policies and procedures.

Understands and supports the Company’s Environmental Management Systems (EMS) policies and commitments to maintain ISO 14001 goals and guidelines to reduce, reuse and recycle and maintain our beautiful places on earth.

• Handle sensitive biohazard situations with professionalism and discretion, including safely cleaning, disinfecting and disposing of biohazardous materials while onboard the train.
• Maintain a well-organized and professional workspace, including continuous sanitization of passenger cars and high traffic areas, proper storage and inventory of supplies.
• Collaborates effectively with team members and contractors by maintaining a respectful and professional demeanor in all interactions, with guests and teammates, even in high-stress or emotionally charged situations.
• Trains and work in all classes of train service as assigned.

Safely operates ADA shuttle from Grand Canyon Depot to the South Rim lodges, as assigned. Other duties as assigned.

Qualifications:

Minimum Qualifications:

Must be at least 19 years of age. Previous 2 years’ customer service experience in the hospitality industry. 1 year experience operating a point-of-sale system processing payments, cash and credit cards.

Preferred Qualifications:

Previous experience in the Railroad industry. Previous experience as a passenger attendant (Flight or Rail). Previous experience in a fast-paced customer-facing environment strongly preferred.

Physical Requirements:

PASSENGER SERVICE ATTENDANT SUPERVISOR - All Levels

Not Applicable

Occasionally

Frequently

Constantly

Stand

X

Walk

X

Sit

X

Handling

X

Reach outward

X

Reach above shoulder

X

Climb

X

Crawl

X

Squat/kneel

X

Bend

X

Lift/Carry

10 lbs or less

X

11-20 lbs

X

21-50 lbs

X

51-100 lbs

X

Over 100 lbs

X

Push/Pull

12 lbs or less

X

13-25 lbs

X

26-40 lbs

X

41-100 lbs

X

Over 100 lbs

X

Not applicable

Activity does not apply to this position

Occasionally

Position requires this activity up to 33% of the time (0-2.5 hrs per day)

Frequently

Position requires this activity from 33%-66% of the time (2.5-5.5 hrs)

Constantly

Position requires this activity more than 66% of the time (5.5 hrs +)

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.