Employee Residence Assistant Manager - Grand Canyon South Rim

Overview

Live. Work. Explore. as a part of our Administrative/HR team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Employee Residence Assistant Manager to Live. Work. Explore. at the south rim of the Grand Canyon!

Job Summary:

The Employee Residence Assistance Manager is responsible for assisting the Employee Residence Manager in a variety of tasks regarding housing operations, maintenance, safety, and community life within housing facilities, ensuring a well-maintained and supportive environment for employees living and working at the park.

The Details:

Position Type: Full-Time, Year-Round

• Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Housing: Eligible for a 1-bedroom apartment for $352.00 per month plus $352 housing deposit Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style) Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth) A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world!

Benefits:

Medical, Dental, Vision Paid Time Off and Holidays Disability Insurance 401k with match Life and AD&D Insurance Employee Assistance Program Wellness Programs Learning and Development Programs

Perks:

Free Grand Canyon National Park pass Rec Center – Fitness Equipment, Computers, and Free WiFi Paid Day off on your birthday Discounted mule rides Free Grand Canyon Railway Train Rides Retail, Lodging and Travel Discounts

• Planned employee trips and activities

$350 Referral Bonus Program The adventure of a lifetime!

Responsibilities:

• Assists the Employee Residence Manager managing the day-to-day operations of employee housing facilities (dormitories, apartments, houses and trailer sites), ensuring they meet established standards and comply with all relevant regulations, including safety, health, and housing regulations.

Foster a positive community among residents. Lead engagement opportunities for employees to participate in activities at the residential unit.

• Oversee and ensure housing standards are in compliance with the National Park Service (NPS) Concession policies.

Supervise, lead and develop employee housing staff, including training, performance evaluations and corrective actions.

• Assist and participate in housing inspections (NPS, Fireplace, Fire & Safety, Bed Bug etc.) as directed by the Employee Residence Manager noting deficiencies.
• Maintain and organize all requests and repair activities ensuring timely resolution of issues and proper upkeep of the units.
• Coordinate the process of accurate monthly meter reading with timely communication to the accounting department for deductions on employee paychecks. Ensure regular monitoring of the gauges, especially during colder months, and communicate issues to the vendor as soon as possible for correction.
• Ensure employee housing related matters are handled with sensitivity and professionalism when addressing residents, mediating conflicts and ensuring confidentiality. Communicate all issues to Employee Residence Manager. Partner with the Employee Relations Manager for follow-up and correction action when appropriate.
• Assist in responding to noise complaints, employee issues and wellness checks.
• Assist the Employee Residence Manager as a back-up to the Residence Administrative Assistant to place orders for housing supplies (linens and cleaning supplies).
• Lead the employee check-out process including ensuring departure, document and reporting damages, and assessing turnover requirements.
• Provide support when needed to the Employee Residence Manager to provide accurate and detailed administrative records related to housing management, financial and emergency preparedness information.
• Oversee and clean employee housing facilities and areas including but not limited to dormitory rooms, employee cabins, apartments, houses, vacant trailer sites, washrooms, laundry rooms, hallways storage rooms, porches & entryways, common areas, and maintain grounds in assigned areas.
• Maintain Housing Fleet ensuring that routine maintenance is completed as recommended, vital fluids are regularly checked, and any mechanical problems are reported and fixed immediately.
• Support and uphold the housing department policies and procedures including the entire employee life cycle through housing.

Other duties as assigned.

Qualifications:

Two years’ managerial experience, preferably in Property Management, Housing, Housekeeping or Facilities, is highly desirable. Ability to be flexible to the unique housing structures (e.g. historic homes, cabins, dormitories) and the specific maintenance requirements that will be part of the job responsibilities.

Proficient in Microsoft Office and related software; familiarity with housing software applications (StarRez) and SmartSheet. Excellent written and verbal communication skills with the ability to communicate effectively with diverse groups of people. Strong organizational skills with the ability to manage multiple tasks, prioritize responsibilities, and maintain accurate records.

Effective interpersonal and collaboration skills when working with internal and external stakeholders, including employees, engineering and purchasing departments, vendors and contractors and National Park Service Concessions staff. Prior fiscal/budgetary experience with demonstrated ability to complete purchase orders, analyze P&L statements, and maintain labor plan is a plus.

Ability to assess housing conditions and recommend maintenance.

• Perform outside tasks under adverse weather conditions, including wet or icy surfaces.

Ability to handle confidential information with professionalism and discretion. Ability to manage multiple tasks concurrently and meet deadlines. Possess or obtain a valid Arizona’s Driver’s License within 30 days of hire and comply with the Xanterra South Rim Company Vehicle Policy.

Physical Requirements include:

Constantly: N/A Frequently: Stand, walk, sit, lift/carry up to 20lbs Occasionally: Handle, reach, climb, crawl, squat/kneel, bend, lift/carry up to 100lbs, push/pull up to 100lbs We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.