Intake Support Coordinator

Job Details Job Location: Main - Colorado Springs, CO 80919 Position Type: Full Time

Education Level: 4 Year Degree:

Salary Range: $21.15 - $21.99 Hourly Job Category: Nonprofit - Social Services Join a Winning Team at One of Colorado's Best Workplaces!

The Resource Exchange (TRE)

At TRE, we don't just provide services – we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado’s top employers for five consecutive years. But don't just take our word for it:

"The standard of work and the culture of providing excellent service is something I’m proud to be a part of." Current TRE Staff Member, November 2024

Why TRE is the Place for You:

• Make an Impact: Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.
• Work with Purpose: As part of a dedicated team, you’ll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.
• Enjoy a Positive Work Environment: Join a culture that’s consistently recognized as one of the Best Workplaces in Colorado.

Who We Are:

At The Resource Exchange, we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration.

What We Offer:

• Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends
• True Flexibility: Flexible work schedules to fit your life (yes, we really mean it!).
• Half-Day Fridays: Start your weekends early, every week!
• Generous Time Off: Paid Time Off with your birthday off, paid holidays, and time to celebrate what matters most to you.
• Public Student Loan Forgiveness: We're invested in your future.
• Volunteer Opportunities: Paid time off to give back to the community.
• Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.

Come thrive with us! At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference. Ready to join one of Colorado’s Best Workplaces? Apply today

Qualifications:

THE RESOURCE EXCHANGE:

THE RESOURCE EXCHANGE:

Job Description Position Title: Support Coordinator -Intake Department: Operations and Communications

• Reports To: CMA Intake Supervisor

FLSA Status: Non-Exempt Starting Pay Range: $21.15- 21.99 hourly

Benefits offered: Health, dental, vision, employer paid life and short-term disability, voluntary life, voluntary long-term disability, paid time off, holiday pay, 401K with employer contributions, pet insurance, other supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness, mileage reimbursement, and more.:

Position Summary:

The Intake Support Coordinator assists individuals and families referred to TRE for case management services by guiding them through eligibility determination, enrollment, and assignment to long-term services and supports (LTSS). This position ensures compliance with Health Care Policy and Financing (HCPF) regulations and timelines, fosters strong customer service, and builds foundational knowledge of case management best practices to prepare for advanced roles within CMA.

The role involves providing administrative and coordination support to the Service Coordination team, maintaining accurate documentation, and supporting seamless transitions into ongoing case management services.

Key Responsibilities:

Intake Coordination:

• Conduct intake interviews and assist individuals through HCPF eligibility screening and enrollment processes.
• Coordinate documentation for level of care determinations, financial eligibility, and enrollment.

Generate and distribute application packets, schedule intake completion meetings, and facilitate functional eligibility assessments (ULTC 100.2). Explain TRE services and Medicaid waiver programs to applicants to ensure program fit.

• Maintain communication about all Medicaid waiver services, coordinate transfers to/from TRE waitlists, complete waitlist contacts, and manage termination of services notices (803) as per regulations.

Documentation and Compliance:

Accurately document client interactions, eligibility determinations, and service activities in the Case Management System (CMS) and other required databases (BUS, CCMS, BILI). Complete Per-Member Per-Month (PMPM) activity reports and adhere to DDD rules, regulations, and program quality standards.

• Maintain up-to-date knowledge of Developmental Disability Determination processes, Long-Term Care Medicaid eligibility, and TRE’s billing methods.
• Conduct detailed research and manage trackers related to financial eligibility and service utilization.

Correspond with external agencies to update applicant information and manage referrals.

Customer Service and Communication:

• Provide excellent customer service by responding promptly to emails and phone calls, following HIPAA and confidentiality guidelines.
• Maintain positive and professional communication with clients, families, supervisors, and interdisciplinary teams.

Attend departmental and agency meetings, trainings, and professional development opportunities using various technologies (Outlook, Office 365, Zoom, etc.).

Team and Operational Support:

• Provide coverage for other TRE positions as needed, including occasional after-hours availability.
• Assist with special projects and support other Service Coordinators with administrative tasks.
• Perform driving duties as related to the position, maintaining required licenses and insurance.
• Ensure availability during customary TRE business hours with flexibility as needed.

Qualifications:

Minimum:

Bachelor’s degree in human behavioral sciences or equivalent combination of education and relevant LTSS experience. Minimum 5 years of experience working in Medicaid, intake, or human services. Familiarity with HCPF regulations, Colorado Medicaid waiver programs, and case management processes. Strong interpersonal, organizational, and communication skills.

• Demonstrated commitment to equity, inclusion, and cultural responsiveness.

Preferred:

Experience with case management or intake coordination in a nonprofit or human services setting.:

Working knowledge of Medicaid Waiver programs and Health Care Policy and Financing (HCPF) rules.

Experience assisting individuals with disabilities and coordinating community services.:

Tools and Equipment Used:

Computers/tablets, cloud-based systems, printers, telephones, personal vehicles, etc.

Working Environment/Physical Activities:

Work is performed in a variety of settings including office, home, virtual, and community locations. Moderate physical activity such as walking, sitting, standing, and occasional lifting (up to 20 lbs) is required. A valid Colorado driver’s license (unless exempt due to military status), reliable personal transportation, and minimum insurance coverage of $100,000/$300,000/$100,000 are required.

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job. Therefore, The Resource Exchange reserves the right to amend and/or modify this job description at any time and provide job specific expectations for specific Service Coordinator tasks. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.

The Resource Exchange is committed to affording an equal employment opportunity to qualified individuals regardless of their race, color, religion, national origin, sex, sexual orientation, gender expression, gender identity, age, height, weight, disability status, veteran status, military obligations, and marital status. We are also committed to conforming with the content and spirit of applicable Equal Opportunity and Affirmative Action laws and regulations. This policy applies to recruiting, hiring, training, education, promotion, compensation, benefits, termination, and all other privileges, terms, and conditions of employment.

__________________________________________________________________________________________ Employee Signature Date