Senior Partner Success Manager

About Tava Health:

At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup. We're reimagining the entire experience: from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it. We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you.

About the Role:

The Senior Partner Success Manager will play a critical role in driving the success of Tava Health’s strategic partnerships. This role owns the ongoing relationships with our most significant partnerships, ensures seamless launch and implementation of new partners, and collaborates closely with our New Partnerships team to unlock additional opportunities.

You will own relationships with Tava’s external partners, requiring you to interface with stakeholders ranging from care coordination teams to executive stakeholders as you become embedded across the organization. Internally, you will work cross-functionally to ensure partners are supported, informed, and set up for long-term success. This is a highly collaborative role that blends relationship management, data fluency, and operational execution.

While you’ll join a highly collaborative team of employer-facing Customer Success Managers, this role presents a unique opportunity to pioneer a new Partner Success function for the company as we shape the future of the business.

Key Responsibilities:

Relationship Management Serve as the primary point of contact for strategic partners, managing both day-to-day relationships and high-level strategic conversations. Prioritize and triage incoming partner requests, ensuring timely responses and appropriate internal escalations to deepen trust.

• Collaborate regularly with partners to understand goals, surface challenges, and proactively identify opportunities for improvement.
• Lead meetings with key partners, including monthly working sessions and quarterly business reviews.

Partnership Growth & Enablement

• Drive success of existing referral channels, earning trust to maximize referral volume within core channels.

Work closely with the New Partnerships team, highlighting opportunities to earn and support additional volume within existing channels.

• Identify expansion opportunities within current partnerships and surface these opportunities to the New Partnerships team.
• Drive adoption among care manager channels through education, enablement, and ongoing support.
• Onboarding & Implementation
• Lead the onboarding and implementation of new referral partners, ensuring goals, expectations, and success metrics are clearly aligned.
• Develop and execute thorough training and ongoing enablement plans for on-the-ground care coordinator teams making EAP and behavioral health referrals to Tava.
• Create and deliver training materials, documentation, and enablement resources to support successful partner adoption.

Data Management & Insights

• Manage partner access to data, including understanding contractually required data, navigating secure file transfer environments, and ensuring HIPAA compliance.
• Analyze and interpret large data sets to surface key trends, insights, and actionable takeaways for partners.

Proactively share performance insights with partners to support transparency and continuous improvement. Cross-Functional Collaboration

• Build strong internal partnerships across Sales, Clinical, Product, Insurance, and Support teams to surface for partner needs and opportunities.
• Develop a deep understanding of Tava’s product and capabilities, setting clear expectations with partners externally and contributing to future product roadmap conversations internally.

Requirements:

Equally comfortable leading strategic conversations with executive stakeholders and developing hands-on training materials for care coordinators. Strong ability to understand and analyze large amounts of data and translate insights into clear, actionable takeaways for partners (e.g. usage trends, clinical metrics, ROI modeling).

Proven team player with a collaborative mindset and the ability to build strong internal partnerships. Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences. Confidence communicating clearly with executive stakeholders; demonstrated ability to lead compelling presentations for executive audiences.

Experience triaging and prioritizing requests while managing multiple stakeholders and deadlines.:

• Demonstrated ability to manage escalations thoughtfully and effectively to deepen trust with high-value partners.

Familiarity with HIPAA compliance, secure data sharing practices, and healthcare or behavioral health environments is a plus. 8+ years of experience managing relationships in the healthcare or digital health space. Comfort with occasional (~20%) travel to partner onsites and events. Why You’ll Love Working at Tava

Competitive salary and stock options Free Tava mental health benefit for you and your family Medical and dental insurance for you and your dependents Monthly HSA contributions Generous PTO and paid holidays Paid parental leave Work from home flexibility Weekly team lunches

Opportunity to shape a growing company and culture:

--- *For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Connecticut, Florida, Georgia, Idaho, Indiana, Nevada, North Carolina, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Tennessee, Texas, Virginia, and Utah.

Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future. All hiring activities at Tava Health are handled by company representatives using @tavahealth.com or @us.tavahealth.com email addresses.

Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com

Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.