Customer Service Representative -- Foss State Park

Job Posting Title Customer Service Representative -- Foss State Park Agency 566 DEPARTMENT OF TOURISM AND RECREATION Supervisory Organization Foss State Park Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular

Compensation:

The starting pay for this position is $15.00/hr. After successful completion of a one-year trial period with OTRD, the rate of pay may increase to $15.45/hr. Job

Description:

Basic Purpose Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) are the public facing customer service representatives in the park’s front office, lodge or resort. They are responsible for providing customers with requested information or assistance concerning services or direct requests to those who can provide the service.

Responsibilities:

may include operating various types of telephone or communications equipment; issuing equipment, supplies, or other materials; processing applications for various licenses or permits; making room, cabin or camp site reservations; or serving as a cashier. Typical

Job Duties:

Answers telephones, takes messages, and provides information

about:

park and/or lodge facilities. Receives walk-in and phone-in reservation requests. Check guests into accommodations, validates parking. Posts charges to guest accounts, including necessary corrections and transfers. Collects charges, processes credit card vouchers, and closes guest accounts. Checks in/out recreation equipment, golf carts, etc. to lodge guests

• Assists with gift shop at front desk with sales and restocking merchandise.
• Prepares various reports under general direction.
• Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
• Performs general housekeeping in public areas.
• Performs other related duties as assigned.

Minimum

Qualifications:

Two (2) years of

experience:

in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of

education:

and

experience:

Ability to effectively communicate with a variety of people both orally and in writing. Must possess a valid Driver’s License. Special

Requirements:

• Scheduled hours will require flexibility, including holidays, weekends, or events, based on the needs of the agency.

All candidates tentatively selected for this position will be subject to a background check. Equal

Opportunity:

Employment The State of Oklahoma is an equal

opportunity:

employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions.

Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between. To learn more

about:

our state agencies, visit here. Industries: Government Administration Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment. Visit the webpage for additional details and information on how to apply.