Human Services Enforcement Agent

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.

Department of Health and Human Services (DHHS) Opening Date: December 5, 2025 Closing Date: December 18, 2025 Job Class Code: 5009 Grade: 21 Salary: $24.71– $30.14 per hour* *Employees in this classification begin at $24.71, Step 4 of the pay scale Position Numbers: 02000-1310, 02000-1398, 02000-3287, 02000-3285 Location: Augusta These positions allow for partial telework with management approval based on operational needs after the first 6 months of initial training.

Core

Responsibilities:

Human Services Enforcement Agents perform investigative, protective services work in locating non-custodial parents; establishing, enforcing, and collecting child support obligations; and establishing the paternity of children born out of wedlock. Typical duties include: o Investigative services work in locating non-custodial parents.

o Establishing, enforcing, and collecting child support obligations. o Establishing the paternity of children born out of wedlock. o Enforcement services work initiating administrative collection actions. o Initiating appropriate court action. o Representing the Department's interest in Maine District Court in matters pertaining to child support.

Minimum

Qualifications:

A Bachelors Degree in Criminal Justice, Business or Public Administration, or a related field. Directly related paraprofessional or higher level

experience:

may be substituted for

education:

on a year-for-year basis. Note: Applicants are subject to pre-employment screening including verification of minimum

qualifications:

, application information, employment history, and references. Conditional offers are made to selected candidates who must successfully complete a pre-employment, fingerprint-based criminal history record check. Thinking

about:

applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived

experience:

and passion set you apart. Agency information: The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and

opportunity:

for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The Office for Family Independence, Division of Support Enforcement & Recovery (DSER) is responsible for the development and implementation of the rules, regulations, policies, and procedures necessary to ensure that all non-custodial parents are contributing to the economic support of their children.

Responsibilities:

include establishing paternity, locating non-custodial parents, establishing and enforcing child support orders and representing the Department’s interest in the Maine District Court in matters pertaining to child support. This position requires occasional travel. Application Information: For additional information

about:

this position please contact Erika Hamlin at (207) 624-5383 or e-mail Erika.L.Hamlin@Maine.gov Please submit all documents or files in a PDF or Word format. To request a paper application, please contact Mandy.Hernandez@Maine.gov

Benefits:

of working for the State of Maine: No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total

compensation:

package, including: Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary.

Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information

about:

program

requirements:

Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value). Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). Parental leave is one of the most important

benefits:

for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act. State employees are eligible for an extensive and highly competitive

benefits:

package, covering many aspects of wellness. Learn

about:

additional wellness

benefits:

for State employees from the Office of Employee Health and Wellness.

Note:

Benefits:

may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your

skills:

Applicants demonstrate job

requirements:

in differing ways, and we appreciate that many

skills:

and backgrounds can make people successful in this role. As an Equal

Opportunity:

employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

If you’re looking for a great next step, and want to feel good

about:

what you:

do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for.

They will work with you for an alternative method of submitting. Join Maine State Government and Make a Difference in Your Community If you're looking for a fulfilling career that allows you to serve the public and make a difference, consider working with Maine State Government! Our departments boast an array of professions, including attorneys, biologists, correctional officers, equipment operators, engineers, human resources professionals, information technology experts, law enforcement officers, nurses, park rangers, social workers, and transportation workers.

With more than 100 agencies, boards, and offices, Maine State Government is the perfect place to explore various industries and interests. Whether you're interested in finance or forestry, there's an

opportunity:

for you to help make Maine an even better place to live. eases, there’s a place for you here, and your work will have meaning.