Customer Representative Associate II - North Haven

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.

Maine Department of Transportation Salary: New employees will start at $23.03 per hour (Step 7) To view the full salary range of this position, click here. Office/Bureau: Maine State Ferry Service Location: North Haven, ME Opening Date: December 29, 2025 Closing Date: January 13, 2026 Job

Description:

The Maine State Ferry Service is seeking an Full-Time Customer Service professional to work at our North Haven Terminal. The successful applicant would be able to start and end their day on the island of North Haven without the use of the Maine State Ferry. This is a full-time year-round position.

Responsibilities:

include, but are not limited to: Excellent Customer Service: Maintaining and promoting a calm, welcoming, and helpful atmosphere by being courteous and tactful while working effectively with the public and other employees. Selling tickets and collecting appropriate fares in accordance with published tariff for those using vessels or parking facilities of the Maine State Ferry Service (MSFS) Counting tickets sold and money collected during assigned shift, preparing shift activity/cash reports, preparing and maintaining records of monetary deposits and receipts.

Providing schedules, fares, and other information to MSFS customers and the general public in person and via the telephone Manage vehicle line queues while working outdoors in all weather. Cleaning/maintaining the interior/exterior of the terminal.

• Performing other duties as required or requested by Supervisors/MSFS Management.
• Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment.

Work involves weekends, holidays, and those hours necessary to cover for staff on leave.

• Perform other duties as required or requested by immediate supervisor.
• Training will be provided in security awareness, screening of vehicles, passengers, and operation of security/security communications equipment.

Work involves weekends, holidays, and those hours necessary to cover for staff on leave.

• Perform other duties as required or requested by immediate supervisor.

The applicant selected for hire must obtain a TWIC (Transportation Workers Identification Credential) Card that is provided by TSA -Transportation Security Administration within 30 days of hire. To be minimally qualified for this position candidates must provide evidence of the following

experience:

A Training,

education:

, or

experience:

in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public on matters such as communication transmissions, employment, ferry, social, or public services; and 2) ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules.

All positions in this classification assume the

qualifications:

of: Customer Representative Assistant I and Customer Representative Assistant II. Application Instructions: Interested applicants need to apply online by clicking the "Apply for this Opening/Apply Now" button along with uploading a cover letter, current resume, and any applicable copies of post-secondary transcripts, licensing, registration, and certifications.

If you have general questions, please contact Maine State Ferry Service Human Resources Manager Danielle Molloy at 207-441-9669 or via email at danielle.molloy@maine.gov Why join our team? No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day.

We believe in supporting our workforce's health and wellbeing with a valuable total

compensation:

package, including: Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Wellness – We care

about:

you and your family’s wellbeing, offering 12 days of sick leave annually to help you stay healthy. Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($358.08 annual value). Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). State employees are eligible for an extensive and highly competitive

benefits:

package, covering many aspects of wellness. Learn

about:

additional wellness

benefits:

for State employees from the Office of Employee Health and Wellness.

Note:

Benefits:

may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time. There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your

skills:

Applicants demonstrate job

requirements:

in differing ways, and we appreciate that many

skills:

and backgrounds can make people successful in this role. As an Equal

Opportunity:

employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status, or genetics.

If you’re looking for a great next step, and want to feel good

about:

what you:

do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request. Thinking

about:

applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived

experience:

and passion set you apart. If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting. Join Maine State Government and Make a Difference in Your Community If you're looking for a fulfilling career that allows you to serve the public and make a difference, consider working with Maine State Government! Our departments boast an array of professions, including attorneys, biologists, correctional officers, equipment operators, engineers, human resources professionals, information technology experts, law enforcement officers, nurses, park rangers, social workers, and transportation workers.

With more than 100 agencies, boards, and offices, Maine State Government is the perfect place to explore various industries and interests. Whether you're interested in finance or forestry, there's an

opportunity:

for you to help make Maine an even better place to live. eases, there’s a place for you here, and your work will have meaning.