Job Details
Job Description
- Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners.
We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
Position Purpose: The purpose of the Hospital Operations Manager is to provide daily leadership to our hospital and partner with Hospital Veterinarian(s). The Hospital Operations Manager partners with our retail store partners to provide a smooth and profitable operation by creating a culture of high-quality patient care and exceptional customer service, as well as driving revenue and managing costs.
The Hospital Operations Manager represents the mission and values of the hospital and Petco to all clients. Our partners are empowered to do what it takes to create an exceptional client and patient
experience:
The Hospital Operations Manager coordinates the overall operations of the hospital and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within the team. If you have a passion for pet health and wellbeing, we’d love to have you on our team! Essential Job Functions The essential duties and
responsibilities:
that are required of this position. This section includes the primary accountabilities or duties of the role. The Hospital Operations Manager must be able to perform all the following duties and
responsibilities:
with or without reasonable accommodation: Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client
experience:
- Create productive, collaborative and seamless relationships with all veterinarians in the hospital to drive a positive culture and cohesive team environment.
Point person for all day-to-day functions of the practice including, but not limited to – veterinarian and support partners scheduling, equipment function and maintenance, inventory control and ordering, proper invoicing, patient scheduling, team training, radiological safety program and handling elevated client concerns.
- Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners, in partnership with AOM (Area Operations Manager) and Human Resources Business Partner.
Assume scheduling
responsibilities:
for all paraprofessional partners, with the expectation to schedule a minimum of two weeks out.
- Maintain all hospital partner points in accordance with Petco’s punctuality and attendance policy.
- Create and maintain doctor’s schedule with support from Area or Regional Medical Director as needed.
- Review P&L monthly reporting, and partner with Area Operations Manager to increase revenue growth and exceed financial targets set by Finance team.
Escalate partner or client issues to Area Operations Manager, Area Medical Director and/or HRBP as required. Interface and collaborate with Petco store team to drive a seamless complete care customer
experience:
- Schedule appointments, provide client
education:
, relay test results to doctor and clients, maintain and update hospital inventory, maintain client/patient records within the practice management system and manage accounts receivable. Keep hospital environment neat and clean; maintain OSHA standards, perform and maintain regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule Uphold and enforce all policies of Petco and Vetco Total Care.
Other Duties and
Responsibilities:
Patient care always comes first. Any issues with patient clients or hospital partners are dealt with and resolved as they occur, or as soon as is possible. Exceptional teamwork and commitment to achieve shared goals to benefit the entire company of Petco.
- Collaborate with the Retail Team to drive a positive cultural and cohesive team environment Provide backup front desk support as needed including answering telephones.
- Perform additional duties and special projects as assigned.
Nature of Supervision: The incumbent reports to the Area Operations Manager.
- Planning and Problem Solving: The Hospital Operations Manager must possess excellent planning
skills:
while scheduling the hospital paraprofessional partners in order to ensure adequate coverage while making sure the hospital does not exceed forecasted payroll costs. The Hospital Operations Manager will also play a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal
experience:
for our patients and guests. Impact: This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position in critical to ensuring that we have a cohesive, well-trained, and motivated medical support team.
The desired result is the creation of an optimal environment that ensures partner retention, patient well-being, and customer satisfaction. Supervisory Responsibility: This position includes 1 or more direct reports (Veterinary Technicians, Vet Assistants, and Concierge partners) with daily
responsibilities:
that include recruiting, interviewing, hiring, training, mentoring/coaching, assignment delegation and partnering with Human Resources on discipline up to and including termination.
Minimum Requirements:
2-3 years previous
experience:
working in a veterinary practice. In lieu of veterinary
experience:
, must have 2+ years of strong leadership
experience:
Must have excellent written and verbal communication
skills:
Ability to make decisions, delegate tasks and
responsibilities:
and drive results with hospital partners Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations. Must have telephone etiquette and basic computer
skills:
Must be a team player willing to continue learning, offer creative ideas and accept continual change. Basic computer
skills:
i.e. Microsoft Office suite Desired
Requirements:
3- 5 years previous
experience:
working in veterinary practice Previous P&L management Bachelor’s degree or equivalent
experience:
3+ years in a management role, including customer service Reporting and data analysis
experience:
Veterinary Assistant/Technician
experience:
in positions of increased responsibility Licensed Veterinary Technician or Certified Veterinary Assistant (not required) Change agility- Works productively and able to navigate ambiguity or uncertainty while assuming positive intent in a fast-paced and evolving environment. Desire to Learn - Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes.
Constructively and resourcefully adapts to changing needs, conditions, priorities or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates both giving and receiving productive and well-intentioned feedback.
- Drive for Results -- Initiate decisive, timely actions to address important issues.
- Demonstrates a strong sense of ownership and a commitment to achieving meaningful results.
Sets challenging, clear goals/targets and expectations for achieving business results.
- Drives initiatives/efforts while taking personal responsibility to make decisions and execute actions.
Work Environment: The majority of
job duties:
are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets. Contacts: This position will regularly communicate with clients, veterinary specialists, store partners, and companies that provide products and/or services that the practice utilizes.
The right candidate will be able to positively represent the hospital and Petco within the professional community and to our guests. Petco Animal Supplies, Inc. is an Equal
Opportunity:
Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. The pay ranges outlined below are presented in accordance with state-specific regulations.
These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage
requirements:
Actual pay rates will depend on factors such as position, location, level of
experience:
, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. $25.00 - $40.00 Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial
benefits:
, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-
benefits:
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Puede encontrar instrucciones adicionales aquí: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it.
We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for ~7 million animals through in-store adoption events. Explore Life @ Petco and discover what it’s like to work here.
