Park Services Lead (Seasonal)_Park

Description:

POSITION SUMMARY:

The Park Services Lead oversees the cleanliness operations and guest experience within park services areas, ensuring that all activities are delivered safely, efficiently, and inclusively. This leadership role is responsible for supervising team members, coordinating daily assignments, and supporting the park’s mission by maintaining high standards of cleanliness, organization, and guest service. The Park Services Lead serves as a key point of contact for staff and guests, promoting a welcoming environment for visitors of all abilities.

Requirements:

ESSENTIAL FUNCTIONS:

• Support the Park Services Supervisor in managing the daily operations.
• Lead, train, and support park services team members.

Assign and monitor work tasks, schedules, and area coverage to ensure smooth operations throughout the park. Address guest inquiries and concerns promptly, providing guidance and assistance to maintain a positive park experience.

• Oversee cleanliness, organization, and presentation of assigned areas, including activity zones, rest areas, and sensory spaces.
• Ensure staff consistently uphold park rules, guidelines, and procedures to maintain safety and enjoyment.
• Communicate operational issues, maintenance needs, incidents, or guest concerns to management promptly.
• Coordinate park services staffing and support for events, programs, or seasonal activities.

Other duties as assigned.

Qualifications:

At least 18 years of age. Valid driver’s license preferred. Strong time management and organizational skills with the ability to prioritize multiple tasks effectively. Ability to work independently, take initiative, and follow through on tasks without close supervision. Strong customer service skills and a commitment to delivering a clean, welcoming guest environment.

Effective communication abilities and comfort giving direction, coaching, and feedback to staff. Willingness to work collaboratively as part of a team and support operations both before opening and during park hours. Must have weekend and occasional holiday availability. Commitment to the mission and values of Morgan’s Wonderland and willingness to model those values in daily operations.

Working Conditions The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Frequent standing, walking, bending, and twisting upper body for long periods of time

Capable of viewing computer monitors. The work environment is an outdoor park environment with continuous outdoor activity and exposure to extreme weather conditions. Must remain alert with no lapses of consciousness Continuous requirement for professional demeanor and appropriate park staff attire Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.